ABDUL ZAHER

India Mobile: +91-970**-***** Email: ad2eg1@r.postjobfree.com

PROFILE SUMMARY

Versatile professional with over eleven years of experience playing various roles and currently serving as Associate Manager. Excellence in evaluating calls between Highmark Insurance Representatives and Patients/Providers. Proficient in Inventory Allocation and Quality Control. Accomplished academic foundation with Bachelors in English Literature, industry-specific skills, accentuating commitment to distinguished and contemporary development. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills

SKILLS

Auditing

Team Management

Client Correspondence

Quality Analysis

Recruits Training

Operations Management

Quality Control

Inventory Allocation

Calls Evaluation

WORK EXPERIENCE

Thryve Digital Health LLP, India Associate Manager Oct 2021 - Till Date

Leading team of Risk and Quality Analysts

Assessing Calls between higher profile insurance representatives and patients/providers

Infinx Services Pvt Ltd, India Sr. Team Lead - (Pre-Authorization) Jun 2015 - Sep 2021

As Sr. Team Lead - Sep 2019

Supervising daily operations of Team and Process

Inventory Allocation and Quality Control

Managed Team Performance and Progress

Played predominant role in corresponding with clients on emails and weekly review calls

Sr. Quality Analyst - Sep 2016

Performed super audits and imparted training for new recruits

Prepared Quality Dashboards

Framed PKT Questionnaire

Conserved Feedback & Update Tracker for Critical Clients

Sr. Process Associate - Jun 2015

Secured Approvals for Radiology {MRI – CT – PET} and Surgical Procedures

Served for Facilities and Physicians in multiple states

Coordinated with Nurse and MD Reviewers towards medical requirements for agreeable determination

EMPLOYMENT HISTORY (Previous)

Organization

Designation

Duration

Phy care Services Pvt Ltd, India

Sr. Process Associate

Jan 2013 - Nov 2014

Apollo Health Street, India

Sr. Process Associate

Aug 2010 - Jun 2012

EDUCATION

Bachelors in English Literature (Part-time) from Shobhit University, India - 2014

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