Customer Service Assistant Manager

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

CIANA

DEMINK

***********@*****.***

530-***-****

Laguna Beach, CA 92651

Strategic and adaptable with over 6 years in customer service, and 3 years of management experience. Excels in problem solving, leadership, and data analysis. Lots of experience in developing interpersonal relationships, time-management, and computer programs.

• Business Operations

• Problem resolution

• Staff development

• Public speaking

• Project organization

• Team Leadership

• Employee Performance Evaluation

• Customer Relationship Management

• Negotiation

• Orientating and Training

ASSISTANT MANAGER 07/2023 to Current

Details Estate Sales - Laguna Beach, CA

• Arranging Meetings

• Negotiating Contracts

• Organizing, staging, researching, and pricing merchandise at market value

• Managing sales transactions and negotiating with customers

• Operating online sales and shipping of luxury goods STAND MANAGER 06/2019 to 07/2023

Dutch Bros Coffee - Grass Valley, CA

• Gained a wealth of experience in customer service

• Hired and supervised a team of 30-40 employees

• Constantly used problem solving skills to fix technological and mechanical issues Trained standard procedures for new hires including recipes and customer interactions, and for Shift Leads and Assistant Managers on their new roles and expectations

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• Held informative meetings and administered exams Handled personnel issues including interpersonal conflicts, disciplinary conversations, and terminating

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• Created schedules, ordered inventory, and did constant maintenance

• Counted and deposited money.

BARTENDER 03/2022 to 07/2023

1849 Brewing Company - Grass Valley, CA

Work well under pressure in a fast-paced environment with lots of distractions and interruptions

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• Set up the bar for business, got a cash bank, and stocked the service bar

• Cultivate positive customer relationships

• Ensure that customers receive prompt and efficient service Sierra College

Business Management - Associate of Arts

University of Nevada, Reno - Reno, NV

Secondary Education and English - Some college (No degree) CERTIFICATIONS

Sierra College - Rocklin, CA

Associate of Arts

Psychology

• Google Certificates- Coursera Project Management (In progress 05/2023-Present)

• Manager Food Handlers- ServSafe

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