Cheryl Piccirilli

***** ****** **** ** 760-***-****

Palm Desert, CA 92211 ad2ee1@r.postjobfree.com

EDUCATION:

Wagner Training Institute

Phlebotomy - Awarded Phlebotomy License July 2010

College of the Desert

Nursing Courses - Completed 40 Units

Indio High School

High School - Awarded High School Diploma 1985

EMPLOYMENT HISTORY:

LabCorp of America – Bermuda Dunes CA 10/2010 - Present

Licensed Phlebotomist

Obtains blood samples for medical testing by venipuncture or capillary puncture

Processes blood specimens and prepare them for analysis in the laboratory

Follows safety procedures in carrying out daily phlebotomy functions

Provides extraordinary customer service to patients

Performs laboratory computer operations, including data entry

Prepares, processes, labels and stores patient specimens according to department procedures

Assembles equipment (i.e. tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol) on work tray, according to requirements for specific tests or procedures

General Telephone (GTE) – Palm Desert CA 01/1995 – 02/1999

Customer Service Representative / Sales Associate

Greeted all customers in a friendly and professional manner

Operated cash register for daily transactions

Processed customer payments by cash, check and credit card

Balanced cash drawer at end of shift

The Home Depot – Rancho Mirage CA 03/1997 – 02/2009

Call Center Agent

Worked as a team member providing cashier duties, product assistance and cleaning while providing excellent customer service

Lead of flooring department

Monitored inventory levels and ordered products and supplies as needed

Established rapport while providing a comfortable and supportive visit to all clients

Assisted customers with color pallet matches

Answered and directed phone calls to appropriate parties/departments

Described features and benefits of merchandise

Explained the steps needed to complete projects and the products needed

Proactively sought out customers to assist across sales floor

Assisted customers with product selection

Communicated with vendors and shipping companies to ensure that all deliveries arrived on time

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