KB Kristina Betz

KALISPELL, MT ***** 406-***-**** ad2ea5@r.postjobfree.com

PROFESSIONAL

SUMMARY

Hardworking, with attention to detail. I enjoy working with the public, and learning new things!

SKILLS

WORK HISTORY PRODUCE CLERK 05/2019 to 07/2023

Rosauers Supermarkets Inc. Kalispell

Checked for outdated and overripe grocery items and removed from inventory.

Pleasantly greeted customers and provided prompt and courteous service. Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.

Assisted customers with price checking fruits and vegetables and finding requested items in department.

Kept tidy and organized area to comply with cleanliness standards. Trained new employees to provide knowledge of proper produce handling and rotation procedures.

Inspected floor displays, noted missing items, and immediately replenished merchandise.

Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Inspected produce to update and adjust pricing information. Collaborated with store management to align with objectives and provide quality produce.

HOMESCHOOL TEACHER 09/2016 to 05/2019

At Home Mom Kalispell, MT

Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Researched and chose appropriate curriculum to meet children's abilities and grade levels.

Researched multiple curricula, methodologies and perspectives as part of educational planning.

Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.

Graded homework, quizzes, classwork and exams to report on progress of student achievements.

Submitted and assembled student portfolios for local school district to satisfy legal guidelines.

COLLECTIONS SPECIALIST 05/2010 to 07/2015

Stellar Recovery Inc Kalispell, MT

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Negotiated to collect balance in full.

Worked in call center environment handling manual and automatically dialed outbound calls.

Researched accounts and completed due diligence to resolve collection problems.

Maintained high volume of calls and met demands of busy and productive group.

Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes. Trained new team members on scripts, company services, and collection strategies.

Used probing techniques to determine debtors' reasons for delinquency. Counseled debtors on payment options and arranged installment agreements.

Achieved performance goals on consistent basis.

Used skip tracing and other techniques to locate debtors. Assisted in implementing procedures and policies to facilitate timely payments.

Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records. EDUCATION Diploma Business 06/1984

Ocean City High School, Ocean City, NJ

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