Customer Service Representative

Tatiyanna Erwin

PROFILE

Customer service representative with over 10 years experience in telephone customer service including tech support and customer relations. I am familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role at your company. EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE TIER I, SANDATA TECHNOLOGIES 2016 - PRESENT (REMOTE AS OF 2019)

• Use questioning and listening skill to identify, research and resolve customers issue and/or request.

• Research 999 rejection claims, and assist the customer with billing resubmission process.

• Document all customer inquires by opening ticket in detail, and all subsequent communications of issue is not resolved.

• Apply the elements of building positive rapport with different types of personalities both internal and external.

CUSTOMER SERVICE REPRESENTATIVE, CARD WORKS (TEMP POSITION) JULY 2016 - OCTOBER 2016

• Assists and advises cardholders regarding their credit card accounts

• Answers telephone and interacts with customers in a professional manner

• Facilities problem resolution in accordance with policy and procedure

• Update and notate customer information within the operating system EDUCATION

Berkeley College — Bachelor in Science of Criminal Justice, 2017 Nassau Community College — Associate in Science of Criminal Juice SKILLS

• Type 70/wpm

• Computer-literate performer with extensive software proficiency covering wide variety of applications

• Microsoft Office: Word, Excel, PowerPoint

• Remote, Work from home

QUEENS, NEW YORK 347-***-**** **************@*****.***

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