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RODNEY ORTH

*** ****** ***** ** #****

Kalispell, MT 59901

541-***-****

ad2e7a@r.postjobfree.com

Hi Tech Appliance Inc. 303-***-****) Louisville, Colorado

* Dispatcher 2022

Asurion 844-***-****)

MA Prescreen Expert (Dispatcher) 2021

Expert Appliance Service Inc. 541-***-****) Sunriver, Oregon Owner 2006 to 2021

Executed daily operations of overall running of a small appliance service business.

* Answered phones and talked with customers in order to establish the nature of their appliance malfunctions, then looked up any possible service updates after determining proper diagnoses. Ordered and received parts needed from local suppliers for repairs and scheduled as well as rescheduled technicians daily repairs. Responded to after hours emergency calls for problems such as refrigeration and possible gas or water leaks.

* Supervised up to 3 employees, determined salaries, helped resolved technicians possible conflicts with customer and complaints, scheduled work hours as well as structuring and maintaining a positive work environment for employees.

* Serviced, trained and assisted technicians on repairs as well as managed employees to achieve improvements in their productivity on all electrical, gas laundry, kitchen and A/C cooling product for all makes and models.

* Training consisted of problem solving,, tracing electrical circuits and reading schematics, flowing diagrams and conducting tests with volt meters and electrical equipment to locate shorts and open circuits, how to use sealed systems gauges including using CFC recycle equipment when doing a sealed system repair and how to properly determine time needed to accurately give correct estimates to customers for repair. Increased profitable by staying up to date on training and schooling.

* Billed customer accounts for work completed by technicians and collected payments for deposit, recorded all accounts receivable and payable, responsible for providing profit and loss reports to tax accountant annually using Quick Books. Advanced Appliance Inc. 541-***-****) Bend, Oregon Appliance Technician 2004 to 2006

* Provided in home service on all major makes and models of appliances for cash paying customer as well as warranty work for Whirlpool, Electrolux, GE, Sub-zero, Bosch, Asco, and many more.

* Promoted to finance manger in 2005 executed daily operations of accounts receivable & payable, tax preparation and supervised in identifying & resolving financial problems effectively by identifying causes and determined corrective actions. Contributed t0 profitability with in the first year of position. Trained service technicians and achieved significant improvements in there productivity.

Sears/A&E Bend, Oregon

Appliance Technician 1998 to 2004

* Provided in home service on all major appliances. EDUCATION: Clay High School/Graduated 1987

Educated in vocational education of appliance repair. Oregon, Ohio Front Range Community College/. Graduated 1994 Westminster, Colorado Educated in business management

PERSONAL REFERENCES: Randy 303-***-****, Pete Rovette 303-***-****, Bill Chapel541-408-1784