Customer Service Agent
Resume:
KAREN V. MATHER
Fort Lauderdale, Florida *****
**************@*******.***
OBJECTIVE:
Dedicated and customer –focused professional seeking a challenging Customer service position to utilize strong communication and problem-solving skills in ensuring customer satisfaction. SUMMARY OF QUALIFICATIONS
Proven track record of providing excellent customer service in various industries. Exceptional communication skills, both verbal and written. Strong ability to handle challenging situations with empathy and professionalism. Detail-orientated with focus on accuracy and efficiency. Proficient in using customer relationship management (CRM) software. Professional Experience:
Customer Service Representative
Fiserv- Coral Springs Fl, 33309
September 26, 2022-July 07, 2023
• Respond to customer inquiries via phone and email, resolving issues promptly.
• Provide product information and assistance in a clear and concise manner.
• Collaborate with cross- functional team to address customer concerns and improve process. Customer Service Agent:
Silver Airways. Hollywood International Airport 33315 02/08/2016-09-23/2022
• Excellent customer service and interpersonal skills.
• Proficient in airline reservation system (Sabre).
• Strong organizational and multitasking abilities.
• Clear communication and problem-solving skills
• Assisted management of flight schedule and gate operations. Customer Service Agent:
Bahamas air-Hollywood International Airport 33315
04/09/2012-11/23/2015
• Welcomed guest and facilitated check-in process for flight.
• Assisted customers with ticketing, reservations and inquiries.
• Handled and resolved customer issues in a timely and professional manner.
• Collaborated with team members to ensure efficient operations. Risk Administrator:
The Premier Group/Alpha Staff- Plantation Florida
05/31/2011-09/16/2011
Created and implemented risk management procedures. Developed contingency planning root causes analysis lessons learnt to reduce and limit future incidents.
Ensure work compensation claims are recorded and filed. Provide information of healthcare facilities for injured employees. Record follow ups care and return to work updates to employers Education:
Grand Bahama catholic High School-Diploma-1984
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