Warranty Administrator Data Entry
Resume:
Detra Wright
Mabank, TX *****
**************@*******.***
Have successfully proven to both current and previous employers my ability to exceed quotas, manage
my department and time, and generate substantial revenue beyond the national average and the companies' goals.
• Over 40 years experience in the automotive industry in various fields and responsibilities.
• Positive attitude and tenacious mindset.
• Strong work ethic.
Work Experience
Warranty Administrator
Town East Ford - Mesquite, TX
March 2017 to April 2020
Warranty Booker
Manage warranty payments received, invoiced all repair orders, booked repair order tickets. Book operation number on claim, add sublet bills for rentals, make sure all paperwork is in order on claim, look up operation numbers for warranty payment, attach rentals and recalls, make sure emails are correct on RO and check for signatures, responsible for ensuring parts are retained for claims processing before closing invoice and assist with shipping updates that eliminates unnecessary reject and/or charge back. Warranty Administrator
Clay Cooley Nissan - Dallas, TX
2016 to 2017
Manage warranty payments received, invoiced all repair orders, booked repair order tickets. Responsible for maintaining adequate and systematic files. Consistently assist between customers and dealership to ensure customer satisfaction. Follow manufacturers claims filing time- line and procedures for proper claims filing. Understand the company's business system in order to code and close the invoices daily and monthly.
Warranty Administrator
Hall Truck Center - Tyler, TX
2014 to 2016
Manage warranty payments received, invoiced all repair orders, booked repair order tickets. Consistently assist between customers and dealership to ensure customer satisfaction. Follow manufacturers claims filing time-line and procedures for proper claims filing. Understand the company's business system in order to code and close the invoices daily and monthly. Warranty Administrator/Service Manager Administrator Saab, and Audi - Austin, TX
1998 to 2014
Manage warranty payments received from Porsche, Saab, and Audi, invoiced all repair orders, booked repair order tickets. Received national recognition from Porsche for reaching 99% accuracy on warranty claims processed and accepted annually. Received national recognition from Saab for
**************@*******.***
reaching 100% accuracy on warranty claims processed and accepted annually. All functions of the service department administered from Porsche, Saab, and Audi: warranty manager, booker, dispatcher, service advisor, and service administrator.
Education
High school diploma
Austin High School - Houston, TX
September 1967 to May 1970
Skills
• ADP (Less than 1 year), DATA ENTRY (Less than 1 year), INTRANET (Less than 1 year) Assessments Receptionist -- Proficient October 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share
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• profile/4b1caef25571c02b09836a5b5a2b7088eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Data entry
• 10 Key touch (10+ years)
• Reynolds & Reynolds (10+ years)
• ADP (10+ years)
• Internet/Intranet (10+ years)
• Accounts Payable (3 years)
• Administrative Experience (10+ years)
• Accounts Receivable (10+ years)
• Auto Service Management (1 year)
• Title Processing (1 year)
• Office Management (1 year)
• Financial Report Writing
• Bookkeeping (10+ years)
• Bank Reconciliation (10+ years)
• Management (10+ years)
• General Ledger Accounting (10+ years)
• Accounting
• General Ledger Reconciliation
• Journal Entries (10+ years)
• Budgeting
• Account Reconciliation
• Customer service (10+ years)
• Leadership
Certifications and Licenses
warranty administration chevrolet,ford,chrysler, audi saab, porsche Present
certified to work warranty on several automobiles
Assessments
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills — Proficient
June 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative support professional fit — Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Scheduling — Completed
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Completed
Scheduling — Proficient
September 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Workplace safety — Proficient
April 2022
Using safe practices at work
Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
June 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I HAVE BEEN AUTO WORK FOR 40 YEARS, HAVE DONE SEVERAL JOBS, MOSTLY SERVICE IN LAST FEW YEARS
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