Customer Service Representative
Resume:
Khrystalyn Lee
Driven and self-motivated leader. Experienced customer service representative. Reliable, punctual, and flexible. Strong communication skills. Experience with fast paced call handling, explaining invoices, and account notation.
925 Gene Reed Rd
Birmingham, AL, 35235
Khrystalynlee16@gmail,com
EXPERIENCE
Cato Fashion
June 2023 - present
Opening/closing duties
Customer service
Cash handling
Processing weekly shipments
Assisting in visual merchandising
Yogurt Mountain- Shift Leader
February 2022 - June 2023
Greet all guests in a smiling, friendly manner
Provide a fast and friendly guest experience
Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
Maintain a clean and stocked yogurt and seating area
Assist other team members and management with shift duties and store procedures
Must comply and ensure compliance of Food and Safety requirements
Responsible for supervision of team members and checklist execution during assigned shifts
Provide follow-up to the Yogurt Mountain Manager on Team Member performance
Assists in training and development of new and existing Team Members
Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
Responsible for all cash transactions
Alorica- Customer Service Representative
October 2020 - May 2022
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls/chats to supervisor when necessary and appropriate
Responds to requests for assistance
Tracks call/chat-related information for auditing and reporting purposes
Provides feedback reports on call/chat issues related to downtime and/or training issues
SKILLS
Microsoft office
Shift leadership
Communication skills
Organization skills
Data entry
EDUCATION
Oak Mountain High School- High School Diploma
August 2015 - May 2019
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