Project Manager Customer Service

Vincent Orduna

206-***-**** • *********@*****.*** • Omaha, NE

LinkedIn: www.linkedin.com/in/vincentorduna

RELEVANT SKILLS

SQL- proficient

Java, Java Script - proficient

GO - beginner

Data Analysis

Waterfall methodology

VMWare

BMC Remedy 9

Lean Six Sigma- Yellow & Green Belt Certified

Basware

Macro-point

Wildix Phone system

SAP ERP

Inventory Procurement

C# - proficient

Microsoft Excel

Git Bash

Service now

Public speaking

Agile, Scrum, Kanban methodologies

Cisco AnyConnect

Python- Beginner

PFEP - Plan for every part

DAT

Carrier 411

Customer service

Project Management

Leadership

Microsoft Office 365

Quality Assurance

Selenium

Public Speaking

Secure Auth

Oracle Siebel

SIM (Simple Issue Management)

TMS

TMW

Samsara

Inventory Control

EXPERIENCE

JFL Logistics, Omaha, NE

January 2023 – December 2023

Logistics Specialist/ Customer Sales/ Project manager

Build 20+ loads a day for all Customers

Reached out to new customers to obtain new business

Develop strong relationships with New and current customers

Communicated with existing customers to provide etas on delivery times

Managed social media accounts ( Tik-Tok, Facebook )

Vetted carriers Via RMIS, Carrier 411, DAT, Truck stop

Performed track and trace functions to ensure on-time delivers with tools such as samsara, Macro-point, DAT

Validated Delivery of Shipment via BOL and Invoices

Fixed/ set up desk, Monitors, and towers

Issued users new desktops and laptops

Issued Drivers new Tablets

Kept record of Equipment that has been giving out

Updated Drivers and software for user computers

Assigned/ removed user permissions Via Office 365

Fixed TMW System anytime an issue arose

Assisted in 3 million dollar remodel of new office

Dispatched over 10+ carriers daily

Leased Trailers to new and current carriers

Leased Drop trailers to new and current customers

Genie/Terex, Redmond, WA

September 2021 – March 2022

Expeditor/ Buyer/ Materials Manager

Use TMS to look at past due open purchase orders and close them out

Use PFEP to look up a parts location, quantity, use quantity and parts description

Make Run out sheets for over 30+ parts to see when more will need to be ordered

Locate containers and ships to get more visibility on when we should receive parts

Work with suppliers to get a timeline on when more parts will arrive

Make Purchase Orders to keep product lines flowing

Assist Engineers with implementation of new parts

Make Internal Requisitions to get product from other Genie locations

Physically count over 500+ pieces of inventory a week

Created/Updated labels for New/existing Products

Amazon, Seattle, WA

September 2018 – June 2021

Logistic Specialist/ QA/ Materials Manager

Facilitates deployments of 200+ unreleased/ released devices each week

Submit Daily workers report for 3 employees

Daily count over 1,000 pieces of inventory

Assisted Hardware Project managers with uploading device control tables to devices

Update Software each week for 20+ devices

Ensure that over 60,000+ Beta Testers are able to return their device’s

Verify that my teams Wiki pages are updated and accurately reflects current SOP’s

Collaborated with other teams to establish procedures on how to return unreleased devices

Kept accurate levels of inventory on hand for developers to test on

Kept Track of Unreleased items ready for disposal

Alaska Airlines, SEATAC, WA

April 2018 – September 2018

Data Entry Specialist/Analysis/ QA

Testing the solar web application to make sure that the flight Miles update to over 30,000 accounts correctly

Take mileage plan data and enter it into the solar system to credit flyers for the miles they flew with Alaska and partner airlines

Test the Solar system to make sure that promotions, new code and new bank cards are getting applied and updated correctly

Help make sure that the solar health check board stays green

Participate in stake holder meetings

Helped migrate over 20,000+ customers from Oracle to Amazon Azure

STARBUCKS, SODO, WA

February 2018 – April 2018

Enterprise Helpdesk Associate

Addressed issues for Corporate End-User dealing with PC, Mac, iOS hardware and network connection troubleshooting - Supported 7,000+ end-users

Assisted and presented resolutions for store level issues dealing with POS, iOS, Chrome OS and network hardware - Supported 25,000+ retail stores

Documented store and end-user issues, troubleshooting steps taken, and problem resolutions using BMC Remedy 9

Administered and supported remote access (Cisco AnyConnect), as well as administered and supported Secure AUTH access issues

Analyzed authorization issues and segregation of duties (SOD) conflicts in SAP

Performed password administration and access support for Active Directory, Oracle, and Symphony POS

Administered Chromebooks using Google Admin and iOS Devices using VMWare AirWatch

BECU, Tukwila, WA July 2017 – February 2018

As Associate Business Analyst/ Associate Technical Analyst Intern, I report to the IT Business Solutions Director.

Analyze work on Enterprise wide Projects, Programs, and contribute to multiple efforts as noted below:

Create 10+ Service Now Requests daily to assist the Content Service Team in implementing applications

Audit 20+ software applications for the Information Security team

Collaborate with Business Analysts to create Master Grid Excel sheets for the Content Services team; ensure business users can use the application more efficiently

Assist the Content Services team in Release 2

Ensure efficient transfer of data into the new Documentum system

Work with vendor to resolve 5+ production issues and incidents on a daily on behalf of the business users

Manage/Track 10+ work items daily to ensure they are being completed on time or ahead of schedule

EDUCATION

Year Up, Seattle, WA March 2017 – February 2018

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500 students annually across 20 cities. The program includes college-level courses, professional training and a six-month internship.

Awards: Professional of The Week

Completed coursework in Quality Assurance, Project management, Public Speaking, Excel, and Business Writing

Active member of Project Management Club

Foster High school, Tukwila, WA Graduated June 2016

3.0 GPA

Tuskegee Air Man Award

LANGUAGES/ INTERESTS

German, Spanish - working proficiency; Guitar; Hiking; Swimming; Traveling

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