Customer Service Office Manager

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ADELLA YBARRA

Phone: 775-***-****

Email: **********@*****.***

Objective

Seeking a full-time position in office related specialties and customer service where I can utilize my skills, to the best of my ability.

Summary

oManagement

oPayroll

oCustomer Service

oPhone Etiquette

oCreate & Complete Bail bonds for Inmates.

oBookkeeping

oKnowledge with Microsoft software

oType 45 WPM

oMultitasking

oFast Learner

oBilingual English/Spanish

Employment History

01/2006 – 11/27/2023

Inland Empire Ronald McDonald House

Currently employed as a Guest Services Associate. Check-in and check-out families that are referred to our facility for housing while their child is being treated at the Loma Linda Children's Hospital. Maintain all guest records accurately and enter the information correctly into our data-based system. I assist guests with their needs to insure their comfort and security during their stay. Answer all incoming telephone calls, giving needed information or transfer to correct extensions when necessary. Ensure money balances are accurate when on shift. Accept and record donations in the House ledger. Job duties also include insuring the general areas for guests are clean, tidy and fully stocked at all times.

ACTION BAIL BONDS, Incline Village, NV

OFFICE MANAGER -

oWrite Bail Bonds

oInterviewed Co-signers and Defendants

oComplete all Paper work

oProcess motions to Court

oDischarges of bonds

oScanning, Filing

oAnswer phones

oPayroll

oReviewing clients with Team

03/1970 – 03/2005

SBC COMMUNICATIONS - San Ramon, CA

BUSINESS SERVICE REPRESENTATIVE -

oAnswer incoming business calls

oGreeting Customers

oStep-by-step guiding customers setting up their devices

oProvided services such as telephone equipment and services, i.e

Education and Training

High School Diploma -

oSan Bernardino High School, CA

Occupational Licenses and Certificates

o02/2006 Bail Bonds

o04/2007 Action Bail Bonds

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