Medical Assistant Customer Service
Resume:
Wanda Seymour
***********@*****.***
Candidate High Lights
Strong medical background, dependable, and exceptional work ethics. Longevity of 3 1\2 years with Terry Barber, Caregiver. Longevity of 14 years with Desert Oasis Healthcare. Trustworthy, and exceptional communication skills. Strong organization skills dedicated to providing excellent customer service.
Work history
01\2021 – 12\28\2023 – Terry Barber
Caregiver assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible. Serves meals to residents. Gives medication to the patient. Refill request. Help with exercises. Schedule patient doctor appointments. Take patient to and from doctor appointments. 11\2018 - 12\2020 Desert Oasis Healthcare
Referral Coordinator – Primary Care and Wound Care Maintain accurate logs on referrals. Submit referrals in a timely fashion through NextGen EMR. Ensure that referrals are completed correctly with necessary EMR chart information to support request. Follow up with referring provider on status of referrals as necessary. Answering the telephones; taking and relaying messages; providing information to callers. Update patient referral status in NextGen EMR, in order management. Pick up all Daily Denials and Deferrals; updating EMR with denial\deferral information. NextGen, EHR, Traxit, EPIC and Business Solution.
04\2013 – 11\2018 – Desert Oasis Healthcare
Certified Medical Assistant – Primary Care
Vitals. Take care of problems and questions for patients. Answering the telephones; taking and relaying messages; providing information to callers. Reconciling medications. Injections. EKG’s, PFT. Referral. Scheduling appointments. Sterilizing medical instruments. 08\2006 – 04\2013 – Desert Oasis Healthcare
Medical Assistant – Dermatology Patient intake. Injections. Assist doctor with Surgical Procedures. Authorize doctor with Surgical Procedures. Authorize prescription refills as directed by Physician. Cover other departments (Allergist and Podiatrist). Autoclave instruments. Suture removal. Set-up mayo stand for Surgeries and Biopsy’s. Order Supplies. Answering the telephones; taking and relaying messages; providing information to callers. Education
09\1977 – 06\1981 Moreno Valley High School
General Education
05\1987 – Bryman College
Medical Assistant
07\2014 – 10\2019 California Certifying Board for Medical Assistant Certified Medical Assistant
Personal Statement
My goal is to strive for excellence. Practice exceptional customer service in accordance with Essence of Caring guidelines. Develop and maintain positive working relationship. Utilize work time and resources effectively and efficiently, and dependable.
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