Customer Service Representative

LW LaDaren Williams

Memphis, TN ***** 903-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

Overall I Am well put together with a great spirit, goal oriented mindset and strong urge to SUCCEED! Leader mindset with a goal to share my Light and gifts with those I come in contact with. My reputation will prove itself through my character.

Systematic [Job Title] leverages [Type] experience to foster smooth shipping operations. Multitask effectively on complex tasks to meet productivity goals. Versed in operation of standard warehouse equipment. ACCOMPLISHMENTS Supervised team of Number staff members. Achieved Result by completing Task with accuracy and efficiency. Documented and resolved Issue which led to Results. SKILLS Hazardous Materials

Contents Verification

Pattern Recognition

Shipping Method Optimization

Materials Handling

Barcode Labeling

Basic Mathematics

Order Checking

Shipment Sorting

Warehouse Procedures

Handheld Computers

Workplace Safety

Gift Wrapping

Handling Materials

Operating Hand Jacks

Customer Experience

Shipment Unloading

Handheld Scanners

Package Shipment

Product and Materials Sorting

Microsoft Office

Production Organization

WORK HISTORY OUTBOUND WAREHOUSE ASSOCIATE 01/2022 to CURRENT Amazon

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Unload trailers

Throw box on the line

Work presort

GTDR Certified/

CUSTOMER SERVICE REPRESENTATIVE 02/2020 to 04/2023 Maximus Tyler, TX

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. LOGISTICS TEAM MEMBER 08/2020 to 12/2020

Academy Sports + Outdoors

Unload shoe carts off trailer

Put shoes in its home

Zone each aisle of shoes

Attend to customers

Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.

Coordinated with freight forwarders to expedite international shipments. Fold clothes in proper precedent

STOCKER ASSOCIATE 07/2016 to 07/2020

Walmart

Unload trucks

Process Apparel

Train other associates

Break pallets down

Separate freight

Stock Freight

Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices. Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities. BACKROOM ASSOCIATE 04/2016 to 11/2017

Forever 21

Tracked inventory and conducted cycle counts to maintain accurate records.

Unloaded incoming trucks and stocked merchandise in correct storage areas.

Examined packages and goods for damage and notified vendors of replacement needs.

CAREGIVER 06/2015 to 11/2015

Azalea Trail Nursing And Rehabilitation Center

Laundered clothing and bedding to prevent infection. Followed care plan and directions to administer medications. Maintained clean and well-organized environment for client happiness and safety.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.

EDUCATION Some College (No Degree) Biology

Texas Southern University, Houston, TX

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