Case Manager Customer Service

Calvenia Martinez

**** * **** ****, ***** Tx, Texas, 75074, US 214-***-**** ********.********@****.*** Experienced in leading training the Community to close gaps and improve performance within our Safety and Security responsibilities for our City. Processed Security Outreach and development partnership with City Officials to help stop homeless. Strong Networker, throughout Collin County to help create Security Grant to provide those in need Security and Safety Identification. Grant now in place for Collin County 11/01/2022 outreach, Security and Safety Grand photo Identification can be use at any local Hotel and City Affiliated Building. and relationship development with Non-profit. Fluent in Spanish

Community referrals

Community Grants

Emergency Security and Safety Vehicle routing

Skilled community-based case manager SPED

Community outreach expert

Confidential case documentation HIPPA LAW

Strong communicator

Lead development

Life skills counseling

Instructional Leader Supervisor

Staff development

Crisis intervention

Child welfare and protective services

Customer service

Family reunification specialist

2006 Associate of Arts - Pastoral Studies - Trevecca Nazarene University - Nashville, TN The Salvation Army Officer Southern Territory

1980 Arlington Heights High School - Fort Worth, TX 10/22 to Present PISD Parent Liaison- Elementary

The liaison works to bridge the gap between home and school by helping parents/family members get the information and support they need to ensure their child's academic and social success. SPED specialist and Instructor (present). 6/22 to Present Social Worker (Contractor)- Patriot Park Apartments - Plano, Texas Created a new employee evaluation process that resulted in significant Devised and implemented a number of novel policies and strategies to help clients achieve structure.

Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Spoke with community organizations to increase outreach and highlight program successes. Collaborated with local agencies to provide housing and prevent homelessness, resulting in safe living environment. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries about background checks and evictions and credit history. Introduced a new State Grant program which paid 100% Birth Certificates Drivers Licenses and State Identifications. Professional Summary

Skills

Education

Work History

12/15 to 1/22 Housing Coordinator - Metro Dallas Homeless Alliance (MDHA) - Dallas, TX Devised and implemented a number of Safety policies and strategies to help clients achieve self-sufficiency. Worked on a team Meter Homeless Alliance which provides State of Homeless Address. Homeless Rehousing System and Amplifying our Neighbors. Entered data into the Coordinated Access System (CAS)identified security needs and resources to connect to housing and Coalitions to end homelessness. HMIS standard security data base for induplication of agency providing safe security and protection documentation for clients. Performed home and apartment inspections to identify safety concerns and go between the Housing manager and the Case Managers. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Was in charge of overseeing housing plans for over 500 clients in order to ensure a smooth transition to permanent housing and proper use of housing subsidies.

Held community workshops to promote various programs and inform the public about services that are available Continuum of Care and Collin County Coalition.

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