Customer Service Call Center

Anna Peters

Milwaukee, WI ***** **************@*****.*** +1-414-***-****

Customer Service Representative / Call Center

Assembly Position

Desired Salary

Employment Eligibility

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Sales Representative

Detroit Industrial Tool - Milwaukee, WI

April 2021 to April 2022

• Sourcing new sales opportunities through heavy outbound calls

• Contact new and existing customers

• Identify prospective customers, lead generation and conversion

Account Representative

Aqua Finance - Wausau, WI

December 2019 to March 2020

responsible for providing customer service on accounts by making and receiving calls, and implementing file maintenance and follow up. Performed skip-tracing techniques, document accounts accordingly, and performed negotiations to recover outstanding debts

Night Auditor

Quality Inn - Rib Mountain, WI August 2017 to January 2018 checking in guests, handling their requests and taking reservations. Reconciles all accounts, processed invoices and prepared housekeepers schedules.

Server/Hostess

The Harvest - Wittenberg, WI

2007 to August 2017

• Providing excellent wait service to ensure satisfaction.

• Taking customer orders and delivering food and beverages.

• Making menu recommendations, answering questions and sharing additional information withrestaurant patrons.

Housekeeper

The Harvest - Wittenberg, WI

November 2015 to November 2016

• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.

• Maintaining a clean and sanitary kitchen area.

• Making beds and changing linens.

• Washing windows.

• Vacuuming and cleaning carpets and rugs.

E-Commerce Associate

The Harvest - Wausau, WI

April 2010 to September 2010

Education

Associate in Science (AS) in Digital Marketing

MATC - Milwaukee, WI

September 2019 to Present

High school diploma in High

Birnamwood High School - Wittenberg, WI 2009

Skills

• Management (1 year) Pricing (2 years) Closing (2 years) Customer Service (10+ years) Cashier (10+ years) Cash Handling (10+ years) Filing (2 years) Sales (2 years)

• Account Management

• Retail Sales

• E-Commerce

• Microsoft Office

• Cold Calling

• Customer service

• Night Audit

• Guest Services

• Negotiation

• Account Reconciliation

• Front Desk Assessments Front desk agent (hotel) -- Highly Proficient November 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient Night auditor (hotel) -- Expert November 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert Customer service -- Familiar December 2020 Identifying and resolving common customer issues Full results: Familiar December 2020 Influencing and negotiating with customers Full results: Proficient Call center customer service -Highly Proficient September 2020 Applying customer service skills in a call center setting Full results: Highly Proficient Customer focus & orientation -- Expert December 2020 Responding to customer situations with sensitivity Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Windows

• Outbound Sales

• Communication skills

• Inside sales

• Sourcing

• Upselling

• Cash handling

• Typing

• Salesforce

• Sales

• English

Certifications and Licenses

CPR Certification

Social Media Certified

October 2022 to November 2024

Deemed fully capable and skilled in applying inbound social media strategy. Have been tested on best practices and are ready to take an inbound approach to social media including social monitoring, content strategy, social engagement, creating social media policies and demonstrating social or ROI to stakeholders.

Inbound Sales Certified

October 2022 to November 2024

Deemed fully capable and skilled in the inbound sales methodology, have been tested on best practices and are capable of applying them to identify, connect, explore and advise potential buyers.

Inbound Marketing Certification

January 2023 to February 2024

Deemed fully capable and skilled in applying inbound marketing techniques have been tested on best practices and are ready to take an inbound approach to creating content using social promotion, converting, and nurturing leads and marketing to customers.

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