Customer Service Team Lead

Matthew Waite

assistant manager

Contact

Matthew A Waite

*** ******** ** *** *

Lansing, MI 48912

Objective

As a team lead, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

July 2004- November 2023

Team Lead Walmart

September 2005- June 2010

OTC Manager Walmart

June 2010- December 2011

Electronics Department Manager

Walmart

Responsibilities: overseeing daily operations, managing staff, ensuring compliance with high ticket merchandise, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the performance of our featured merchandise.

(Such as End caps, stack bases, and sidekicks)

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Available upon request.

Contact this candidate