Customer Service Representative
Resume:
Keena Wood
Relocating to Pittsburgh PA.
Greeley, CO 80631
**********@*****.***
To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TTEC - Greeley, CO
June 2023 to Present
Assisted inbound callers with web support for USAA. Helped customers with websites support
Customer Service Representative
Cigna Marking - Greeley, CO
September 2022 to December 2022
Assisted inbound callers with questions about Cigna website Customer Service Representative
CVS CAREMARK - Pittsburgh, PA
October 2019 to November 2022
Answer questions and resolved issues for members and providers. Documented and tracked contracts with members or providers or any additional callers. Guided members through their plans benefits, policies and procedures as well as having knowledge of resources to comply with regulatory guidelines Education
High school diploma
Sto-Rox High School - McKees Rocks, PA
September 1974 to June 1977
Skills
• Customer service
• Active listening skills
• Time management
• Organizational skills
• Communication skills
• Team work experience
• Detail orientation
• Technical Support
• Cold Calling
Contact this candidate