Customer Service Support

AJ Angela Johnson

Clarkston, GA ***** 513-***-****

**************@******.***

PROFESSIONAL

SUMMARY

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 30 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

SKILLS Clerical Support

Regulatory Compliance

Team Collaboration

Customer Support

Appointment Scheduling

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 02/2023 to 10/2023 Macy's Atlanta GA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided product and service recommendations to guide customers on products to meet varying needs.

Informed customers about special promotions and provided detailed information for various products.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Maintained up-to-date knowledge of product and service changes. VIRTUAL PERSONAL ASSISTANT 03/2022 to 12/2022

Moneypenny 2915 Premiere Pkwy Suite 200

Oversaw personal and professional calendars and coordinated appointments for future events.

Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Used discretion when handling confidential information. Displayed absolute discretion at handling confidential information. INBOUND SALES REPRESENTATIVE 10/2018 to 06/2020

Charter Spectrum Communications Florence KY

Developed and maintained working knowledge of products and services to deliver timely, accurate information.

Documented details of calls and customer interactions. Memorized scripts to achieve easy conversational flow in interactions with potential customers.

Performed work in compliance with established regulations, policies and standard operating procedures.

EMERGENCY ROOM REGISTRATION CLERK 11/2015 to 05/2017 Cincinnati Children's Cincinnati, OH

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

Obtained payments from patients and scanned identification and insurance cards.

EDUCATION No Degree Medical Assisting 07/2009

Everest Institute - Pittsburgh, Pittsburgh, PA

Associate of Arts Human Services 05/2006

Chatfield College, Cincinnati, OH

High School Diploma 06/1986

Rockford West High School, Rockford, IL

Contact this candidate