Pablo Vega

DESK CLERK

Alameda Ca *****

415-***-****

ad2dss@r.postjobfree.com

SKILLS

* ***** ** * ***** Desk Clerk and seeking to obtain a position as an employee where I can prove my hard working ability, so that I may contribute to your well-respected organization and provide those in need with a safe place to rebuild their lives.

EXPERIENCE

Solutions, San Francisco - Desk Clerk

MONTH 2019 - 2021

● Follow H.I.P.A.A. protocols

● Narcan training

● Helping end homelessness

● Enforces the appropriate building policies and house rules

● Keeping work area organized and sanitized

● Supervised the front desk in a friendly professional manner

● Informs the General manager and other appropriate staff of any unusual activity, emergencies, or maintenance issues promptly

● Responsible for all visitors, IHSS workers, and outside vendors sign-in and sign-out sheet

● Hourly log entries that pertain to the building’s activities

● Building walk-through

● De-escalating conflicts according to company policy rules and regulations

● Camera supervision

● File important documents in appropriate binders

● Directing phone calls to residents and staff

● Updating Wellness Log

● Maintain a professional code of ethics with other staff and residents

● Utilized soft skills from Desk Ready training

● Assisted residents in need of transportation or emergency response

HealthRIght 360, San Francisco - Peer Advocate/Desk Clerk MONTH 2017 - MONTH 2018

● Followed H.I.P.A.A. protocol

● Helping end homelessness and substance abuse

● Front desk sign-in and sign-out sheets for guests and clients

● Answering phone calls and re-directing staff calls accordingly

● Made announcements over loudspeaker

● Served as a Support for new clients and taking them to their appointments

● Fire watch

● Participated in cooking breakfast, lunch, and dinners for all clients and cleaning up

Hospitality House, San Francisco - Sub Peer Advocate MONTH 2017- MONTH 2017

● Daytime front and back desk

● Monitor phones, restrooms, restricted areas, and cameras

● Responsible for sign-in sheets

● Distribute hygiene packs, laundry pods, and necessities to clients

● Provided friendly professional customer service

● Attentive to clients and staff who needed to talk or vent

● Attended Monday's training with David about HIPAA, de-escalation, positive communications, and Advocating the Harm Reduction approach

● Overnight Shelter supervision

● Hourly Activity logs

● Sign-in clients using the computer and fingerprint sensor

● Some emergency bed placements

● Helped serve meals to the clients

● Helped clients clean up after meals

● Provided a safe and friendly environment for all clients EDUCATION/TRAINING

Desk Ready Training, San Francisco CA

2018

Asian Neighborhood Design, San Francisco CA

2017

Everest University, Tampa FL - online Business Enterprise 2005 - 2007

ACHIEVEMENTS

Helped end homelessness with Eprispricol Housing and Community Housing Project

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