ANTHONY S. STEWART

Candidate’s Availability: M-F 11:00 AM- 5:00 PM ET

Best Contact Number: 216-***-****

ad2ds3@r.postjobfree.com

TECHNICAL SUMMARY

Windows 7, Windows XP, Windows Vista, Windows 2000, Linux, Apple OSX Lion, Terminal Server 2008, Lotus Notes 7.0, Lotus Notes 8.5.1, Lotus Notes 8.5.2, MS Office 2010, 2012, Office 365, Dell Laptops, VMware Fusion, VMware ESX, Vsphere, Active Directory, Lenovo Laptops, Macbook Pro Laptops, Novell Zen 7, VDI, Novell Zen 10.3, Alteris console, HP Desktops, HP Laptops, Cisco 2960 switches, Cisco 6504 switches, Cisco 3800 routers, Symantec Ghost, Blackberry devices, MS Server 2000, MS Server 2003, Firewalls

PROFESSIONAL ASSOCIATIONS

A+ Certification

Network+ Certification

EDUCATION

High School Diploma

Shaw High School-East Cleveland, OH

US Navy

Insight Global/ The Millennia Companies, Cleveland, OH

10/2022-05/2023

Desktop Support

Provided break/fix support for Lenovo, Asus, HP, and Dell laptops and desktops.

Remote and direct technical support

Office 365 support.

Desktop support for business, commercial, and restaurant computers.

Cisco/Meracki network support

Environment: Lenovo, Dell, Asus, and HP computers

Field Solutions/ Client: Varied

07/2014-10/2022

Field Engineer

Provided break/fix support for Lenovo, HP, and Dell laptops and desktops.

Desktop support for business and factory computers.

Cisco network support

Configuration and setup of printer hardware and components

Basic troubleshooting of Lotus Notes

Providing support on deployments for a variety of retail and banking clients

Environment: Lenovo, Lotus Notes, Office 2010 WORK EXPERIENCE

CDI Solutions/ Varied Case Western Reserve University

02/2015-08/2015

Desktop Support

Provided break/fix support for Lenovo, HP, Dell, and Apple laptops and desktops.

Desktop support for students, faculty, and staff.

Cisco network support

Configuration and setup of printer hardware and components

Primary support for TEC(Technology Enhanced Classrooms) video and audio capabilities

Environment: Office 365 Office 2010 Windows XP, 7 and 8 Mac OS

Reserves Network/ Cristal-Ashtabula, OH

03/2014-07/2014

Desktop Support

Provided break/fix support for Lenovo, HP, and Dell laptops and desktops.

Lotus Notes migration

Office 2010 upgrade and support.

Desktop support for business and factory computers.

Cisco network support

Environment: Lenovo, Lotus Notes,Office 2010,

ArtechSystems/IBM-Cleveland, OH

12/2013-03/2014

Deployed Windows 7 images for Microsoft SCCM zerotouch and lighttouch deployments

Windows 7 software and hardware refresh

Airwatch version 6 for Android devices.

Remote desktop support Active directory, Notes, Office 365, Mcafee

Configuration and setup of printer hardware and components

Peak Systems Cleveland, OH

09/2012-09/2013

Technical Support

Provided hands on technical support for deployment issues Ford Motor Company

Telecommunications tower switch configurations and 2g, 3g and 4gLTe testing

Providing support on deployments for a variety of retail and banking clients.

Deployed Windows 7 images for Microsoft SCCM zerotouch and lighttouch deployments

Windows 7 software and hardware refresh Old Republic Title and Farmers Insurance

Configuration and setup of printer hardware and components.

Environment-Windows 7,VDI, Windows XP

American Greetings Inc.-Cleveland, OH

06/2012- 08/2012

Desktop Support

Provided break/fix support for Dell laptops and desktops.

Provided account setup for Terminal Server 2008.

Provided break/fix support Mac book Pro.

Provided support for Android, Apple, and similar mobile devices

Troubleshooting of software issues for Apple OSX Lion.

Provided imaging and desktop support for Windows 7.

Environment-Dell Laptops, Terminal Server 2008, Windows 7, OSX Lion

Rosetta Marketing-Cleveland, OH

03/2012- 05/2012

Desktop Support

Providing break/fix support of Lenovo laptops.

Providing account setup for Terminal Server 2008.

Providing installation and support for MS Office 2010.

Desktop support for Microsoft Windows 7.

Active directory Administrator.

Integration of Lotus Notes accounts.

Installation and support for VMware Fusion.

Environment: Lenovo laptops, Windows 7, VMware Fusion, MS Office 2010, Terminal Server 2008

KForce/ Alteris International-Cleveland, OH

07/2011-12/2011

Desktop Support

Provided break/fix support for Lenovo laptops and desktops.

Lotus Notes upgrade from 7.0 to 8.5.2 for North America.

Novell Zen works upgrade from Zen 7 to 10.3 for North America.

Office 2010 upgrade and support.

ZCM Terminal Server 2008 account setup.

Desktop support for business and factory computers.

Environment: Lenovo, Lotus Notes, Novell Zen, Office 2010, Terminal Server 2008

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