Entry Level Customer Service

Tiffany M. Thomas-Powell

S U M M A R Y

I am experience in Billing and Coding mostly in Billing and collections. I have 19 years of work experience. I am slightly concentrated in Administrative and Clerical. I am looking to take an entry level position that would allow me time to learn and grow.

W O R K H I S T O R Y

Kelly Educational Staffing/ESS.com Substitute Teacher 2009 – 2021

•Efficiently instructed elementary level students In the area of mathematics, science, reading, and vocabulary

•Helped to prepare students with the basic skills needed for the next grade level and assisted with FCAT preparation

•Professionally worked with teachers and staff members in grade level meetings, and staff meetings to prepare lesson plans for class, assisted in after school programs, and field trips.

•Communicated student progression to parents on a consistent basis and how best to reinforce education.

•Provided guidance and supervision for teachers in their absence by preparing lesson plans and gaining exposure in actual classroom settings.

•Planned and executed instructional plans for the subjects which I taught, developing visual aids and other tools for use in the classroom.

•Proactively applied my creativity, optimism, and enthusiasm in making learning fun for children.

•Earned widespread respect among teachers and administrators for my highly refined public speaking skills as well as my positive attitude.

Self-Employed Special Events/Wedding Planner 2009 - 2012

•Quickly built rapport with customers and assisted them with the selection and purchase of flowers, music, location, design, catering, equipment, lighting, and attire for their special event.

•Communicate and oversaw verball the planning, implementation and logistics with outside venues concerning contracts on how the event will be conducted and finalized down to the last specific detail.

•Ability to manage complex issues creatively and effectively and ability to make independent decisions. Successful in establishing an exceptional rapport with individuals on all levels.

•Input, retrieved, and updated event setup information and produce event reports through a computerized event management system.

•Directed the work of contract personnel including ushers, security guards, caterers and decorators, and supervised all event support staff including setup crews.

Under 50 Fashions Office Manager 2008 - 2011

•Maintained call logs and expected payment dates.

•Evaluate if credit or debits need to be issues and rationalize payment plans with customers.

•Daily interaction with outside customers, including follow up with customers when expected payment has not been received.

•Supervised two individuals; maintained records and prepared reports accurately and under deadlines.

•Opened and closed the store, completing all operational paperwork and making bank deposits and change orders.

Enterprise Rental Account Representative 2003 - 2008

•Act as a liaison between 50-100 Enterprise Branches,50-100 Allstate Claim Adjusters in Jacksonville, Orlando, Melbourne and Tampa, and to 100-150 Body shops to gather updated information on accident vehicle reports to obtained a rental while personal vehicle is being repaired

•Created and managed additional efficiencies and proactive measures to reduce overall rental severity

•Possessed authority to handle the special requests of an adjuster or Rental Liaison with problem resolution as it may apply to reservations, extensions/callbacks, and receivable issues.

•Maintained existing accounts and carry out collection actions on past-due accounts.

• Achievements on the Job:

•First Account Representative in the Florida In-house department to turn around Tampa call volume, customer service reports, body shop complaints, and helped Allstate processors to manage the rental vehicle process

• Management Trainee

•Responsible for recruiting new clients and maintain business relationships

•Mentored, trained, developed and managed 4-5 employees

•Performed customer service functions, provided rental services to customers and sold insurance packages

•Handled cost control and dealt with customer service issues

•Completed customer contracts and performed credit checks on potential customers.

Achievements on the Job:

•First management trainee to run a satellite office in a dealership as a 6 month employee

•Top sales for collision damage waiver protection for a month

•Top airport to be awarded #1 in customer service for 2 months out of all Enterprise Airports

E D U C A T I O N

•Florida A&M University

B.S. in Business Administration (2002)

• Devry University

Medical Billing and Coding Certificate ( 2016)

Devry Univeristy

Associate of Science, Health Information Technology ( November 2016-Present )

L I C E N S E S & C E R T I F I C A T E S

•Wedding Planner Certification Program (May, 2006)

C O M P U T E R S K I L L S

I am proficient in MS applications, including Outlook, Word, Excel and PowerPoint.

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