Sameer Pednekar

Thane, Maharashtra, India

ad2dhy@r.postjobfree.com 916-***-****

linkedin.com/in/sameer-pednekar-63b75a28

Summary

The provision of technical support, day-to-day service and project capabilities The management, escalation, and resolution of incidents and programmes in line with agreed SLA’s. Accountable for the technical aspects of IT migrations, relocations, and integration projects in conjunction with the Group policy and strategy.

Ensuring a well-performing and cost-effective IT Operation in alignment with local business and hub requirements and Group policy and strategy.

Effective management & delivery of the integration and migration activities in conjunction with the Group policy, framework and strategy.

IT applications, infrastructure and technology services, including support, Incident Management and continuous service improvement through knowledge sharing, documentation, user training and education. Develop effective relationships with all relevant 3rd party IT suppliers. Identification of key performance indicators, regular reviews of performance against any set KPI’s and regular reporting against agreed service levels.

Monitoring and reporting on service performance and trend identification, provide recommendations on any remedial activity or required improvement plans.

Responsible for the successful delivery of key Infrastructure and Technology projects, that the work is performed to a high standard, in accordance with the project plan and project budget and pro-active engagement and communication is maintained with all key stakeholders. Experience

IT Head

Whiteturtlestudios (Trailer Park Group)

Jun 2022 - Present (1 year 2 months)

The provision of technical support, day-to-day service and project capabilities The management, escalation, and resolution of incidents and programmes in line with agreed SLA’s. Accountable for the technical aspects of IT migrations, relocations, and integration projects in conjunction with the Group policy and strategy.

Ensuring a well-performing and cost-effective IT Operation in alignment with local business and hub requirements and Group policy and strategy.

Effective management & delivery of the integration and migration activities in conjunction with the Group policy, framework and strategy.

IT applications, infrastructure and technology services, including support, Incident Management and continuous service improvement through knowledge sharing, documentation, user training and education.

Develop effective relationships with all relevant 3rd party IT suppliers. Identification of key performance indicators, regular reviews of performance against any set KPI’s and regular reporting against agreed service levels.

Monitoring and reporting on service performance and trend identification, provide recommendations on any remedial activity or required improvement plans. Sameer Pednekar - page 1

Responsible for the successful delivery of key Infrastructure and Technology projects, that the work is performed to a high standard, in accordance with the project plan and project budget and pro-active engagement and communication is maintained with all key stakeholders. Manager-IT Infrastructure & Service Delivery with Fractal Picture Pvt. Ltd. Fractal Picture Pvt. Ltd

May 2021 - May 2022 (1 year 1 month)

Managing IT Support Services support catering the day-to-day operation for the CG Studio. Ensuring the operational readiness, platform capacity to support seamless integrated operation across different functional implementations on All platforms. Responsibilities included management of platform health, establish and mobilize task force to assess, review and resolve major production incidents; proactively review and identify issues, bring transparency on the gaps/opportunities and work with development/engineering partners to prioritize improvements.

Sr. Systems Administrator

Prana Studios Pvt. Ltd.

Jul 2006 - Present (17 years 1 month)

IT Services and Resource Management towards the daily IT Infrastructural requirements, Experience in operations management and process improvement Strong in analytical troubleshooting skills, Key member in the Process Automization for development to enhance the support strategies maintaining the minimal downtime and business continuation with effective troubleshooting and analysis for the root cause.

Understanding of ITIL best practices ITIL Certification Freshly certified for one best IT practice which is followed worldwide for quality Infrastructure Management. Gathers information about changes and anticipates the actions to take Analyzes trends and plan preventive actions for the repetitive incidents depending on the nature of the problem. Escalates problems capable of causing deviations responding to calls/email/portal requests, Reports technical issues to Operation Center Creating a case in the Remedy system and escalating the case to appropriate resolution groups. Follow-up on all cases in order to ensure resolution within the required Service Level Agreement Follow all documented procedures related to Service Desk responsibilities. Thrive to enhance client satisfaction I carry an experience of 6 years for Blade Center Maintenance for Intel as well IBM, HP Dell, & Intel Blade center for E, X, H, S Series which is on IBM Director 5.20 / 6 and Remote Deployment Servers 4.0 along with HP Intel 1 U, 2U servers, 7 Years specialized experience in CTI I posses knowledge on Enterprise Storage EMC /Backup - Net-vault/Active Directory/ITIL-ISMS/ Blade- Center Support(IBM/DELL/HP) / Desktop - Workstations and Mac Support/Networking Essentials/Office 365/Vmware/Vendor-Management/Project Management/Client Remote-Support Management/Data Contingency-Data Security.

My key areas of support are the Studios Infrastructural Support Management and Client Support across the globe for data contingency the adhering to ISMS/ITIL Policy. Technical Analyst - SME’s Band II

eServe International

Apr 2006 - Jun 2006 (3 months)

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Taking care of Technical Issue’s and Concerns with the Home loan and Auto Loan Division of Citi Financial US a Group of CITIGROUP.

Escalate Issues to one up higher level for Unresolved and pending issue. Keeping a track of the Incidents logged for the HDG Department Job Profile: Working as a Band II support executive for all the technical issues and concerns across US. Supporting the Home Loan and Auto Loan Division from US. Taking care of Branch and Home Office Users. Profile included of system administration for the Brach and Home Office users across US remotely.

Particularly handling the HDG Queue keeping the track of SLA’s. Interacting with the US Counter part for Escalation and end to end resolution of issue. Technical Analyst – Fulfillment Team SME’s

eFunds International Mumbai

Sep 2004 - Apr 2006 (1 year 8 months)

2nd Level Technical / User administration Support and SOX Projects for Internal eFunds employees and direct customers across the globe

Project like Transition of International help desk from Chennai to ITSD Department Mumbai. Transition project for SOX related requests from UserAdmin Group Technical support: Taking care of Issues from across the Globe for EFunds International for various Issues related to the daily routine like IBM Main Frame, Site minder, Citrix, Lotus notes and Sap related issues. The Profile also includes to guide and trouble shoot the Remote customers (mainly top management) of EFunds International for VPN connectivity of extranet client (AT&T (dial-up) & Broad Band) and getting it configured for them

Job Profile: Working as Full-Fillment Member as Second level Support Team. Involved in looking after the Support Project for the EFunds International’s for various applications which includes the Direct and indirect customers of EFunds International for various sectors, interacting with the level three support for the trouble shooting of the various issues from the EFunds International customers, Handle Transition projects for support related activities from other support Groups, Escalations, Process enhancements procedures, Training concerns & SOX related Issues for the applications used by eFunders.

Technical Support

Wipro Spectramind

Feb 2004 - Sep 2004 (8 months)

Technical Support for Dell Branded Machines.

Maintain Team Scores for Customer satisfactions and achieve zero percent dissatisfaction. Job Profile: Was responsible for taking calls from US customer using Home and Office home Desktops and Assist the callers to troubleshoot the issues faced on the systems and also dispatching the require Components if faulty. Also, keep a track of Customer satisfaction and achieve zero percent Dissatisfaction.

Area Manager – TSG (Mumbai)

Parsec Technologies Ltd

Oct 1998 - Feb 2004 (5 years 5 months)

Technical Support for Voice Mail Systems and Call Centers. Provide Support on the CRM developed for Various Clients from Service Providers to BPO’s Collected AMC Worth Rs. 8 Lac from Direct Clients and Vendors. Sameer Pednekar - page 3

Projects like Vendor Management and Vendor Development. Was Key Member in Developing Channel Partner M/s Unicom Infotel formerly known as Unicom Office Automation

Implemented training course for new recruits — speeding profitability. Transition of Support related activities to the Developed Channels

Job Profile: As an Area Manager for Technical Support was taking care of projects like Vendor Management and Vendor development. Installations of CTI Applications and maintaining the same. Actively involved in vendor management projects with channels like Siemens, Enkay, Panasonic and Alcatel. Support related project included customers like Eagle Poonawala, Nanavati Hospital, AMB AMRO, Ambit Finance, Kotak Mahindra, Om Kotak Life Insurance, Jet Air ways. Also represented in building up Channel and Vendor like Enkay Telecom, Neutron, Siemens, and Unicom Infotel formerly known as Unicom Office Automation. Maintain the Support projects in Call Center Setup’s like Whirlpool Mumbai and Ahmedabad. Assisting the EPABX Vendors like Siemens, Alcatel and Enkay for Technical requirements for CTI Systems. Assist sales executives to guide the customers for Technical requirements for Call Center setups. Training on Voice Mail Systems for Channels Technicians like Siemens, Enkay, Neutron. Sr. Support Executive

Rapid Computers

Nov 1996 - Oct 1998 (2 years)

Was taking care of Installations for the Printer Division. Supported Major Customers Like Taj Hotel, Powerica, Cabot. Job Profile: Was having the responsibility of installations of the Printers in various categories from Dot Matrix to Passbook printer and for Line Printers and maintain the same. Was handling Clients like Taj Hotel, Powerica, Cabot India, Air India (Sahar Airport). Escalation to Wipro and Epson. Taking care of Annual Maintenance of the Printers.

Systems Executive and Hardware Engineer

Institute Of Computer Information and Technologies Ltd Oct 1995 - Nov 1996 (1 year 2 months)

Was involved in handling labs in the Computer institute Conducting educational Programs for Schools.

Represented in Co. in Sacred Heart Boys School for Computer Education. Was involved in PC Assembling, Maintenance and Managing Small Networks used in School Computer Education.

Job Profile: Initially taking care of Computer lab setup’s in the institute, and the Schools. Was taking care of schools like Sacred Heart Boys Santa Cruz, Kimmins High School, Rose Mary High School. After promoted to Hardware division was involved in assembling of PCs and setting up the small networks for school computer education. Also taking care of the Maintenance of PC’s Sold for home segments and small offices.

Education

University of Mumbai

Bachelor of Commerce (BCom)

Sameer Pednekar - page 4

Shardaashram Vidya Mandir

Licenses & Certifications

ITIL - TÜV SÜD

NSE The Threat Landscape - Fortinet

NSE1 - Fortinet

FortiGate_Security6.2_Certificate_NSE4 - Fortinet

Skills

Data Center Management • Computer Hardware • IT Management • IT Operations • Technical Support • Information Technology • Storage Area Network (SAN) • CRM • Data Center • Vendor Management

Sameer Pednekar - page 5

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