Customer Experience Mental Health

Toni Thomas

Queens, NY ***** 646-***-**** ************@*****.*** https://www.linkedin.com/in/toni-thomas-

EDUCATION

JVL Wildcat Academy, Manhattan, NY

Highschool diploma

EXPERIENCE

Help USA, New York, NY July 2019 – September 2021

Safety Monitor, Men's Mental Health Shelter

Monitored rooms and premises to detect and prevent signs of potential threats

Conducted hourly wellness checks on clients and the outside perimeter

Conducted regulatory patrols of fire safety exits

Applebee's Grill + Bar, Brooklyn, NY April 2018 – July 2019

Server

Assisted with food presentation upon arrival

Provided a positive customer experience with fair, friendly, and courteous service

Registered sales on a cash register by itemizing, and totaling customers' purchases.

Starbucks, New York, NY November 2011 – April 2018

Barista

Provided a positive customer experience with fair, friendly, and courteous service

Registered sales on a cash register by itemizing, and totaling customers' purchases.

Had open availability to work flexible hours at multiple locations

Prepared a broad range of hot and iced coffees by following detailed specifications and flexibility of client’s needs and tastes

SKILLS

Multitasking; Hospitality; Critical Thinking; Conflict Resolution

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