Judith Rohan

*** **** ***. ***. #***, Long Beach, CA 90802

Phone: 562-***-****

ad2dgn@r.postjobfree.com

Corporate/Publicity/ Travel Agent with transferable skills. Entertainment clientele travel related requests in airline ticketing arrangements, hotel accommodations and car rentals, as well as group

(media, movie or television industry) and equipment movements to result in desired price and service required by the client. Required to provide innovative servicing on a frequent basis. Provides the highest level of customer service to this high-profile clientele. Professional Experience:

Travel Warriors May 2022 – Present. - Production Travel Agent. Fulfills travel related request for Greeters, limousines, hotels and airline reservation for Skydance Stars and Lionsgate. Applies discount programs appropriately. Frosch - May 2021 - May 2022 – Production Travel Agent. Fulfills travel related request for Greeters, limousines, hotels and airline reservation for various Entertainment in the filming industry.

Carlson Wagonlit – Paramount Pictures Jun 2015 – April 2021. Virtual Travel Agent Corporate/ Publicity Concierge Agent. Dedicated to book travel for Paramount Pictures and Viacom Books routine reservations for air travel, hotel and car rentals, with detailed follow for completion and changes to complete the reservation. Books small groups and equipment movements, involving special arrangements for large amounts of equipment Charters private aircraft when scheduled aircraft does not meet needs. Books special and unique services as required by clientele. Provides after-hours "on-call" services as required by clientele and approved by BCD Travel. Schedules meet and greet services for airport escort services. Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. Conforms to client travel standards and policies. Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. Moves market share for Paramount Pictures and Viacom Travel preferred suppliers. Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. Achieves individual and contractual service level goals related to telephone, quality, and productivity. Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. Ovation Travel March 2007 - Apr 2015 Virtual Corporate Travel Agent Coordinated reservations for clients and groups. Included: air, hotel, rail, car, and limousines Obtained meeting locations, worked with catering firms, and secured accommodations for planning retreats Took care of upgrades and waivers Processed exchanges and refunds Assisted travelers with visas and passport applications Monitored inventory control records for airline and hotel reservations. American Express Travel Sept 2002 - Feb. 2007 Torrance, CA Corporate Travel Planned and coordinated hotel reservations as well as arrangements for air, rail, rental cars, and limousines. Processed exchanges, refunds, hotels, and no-show waivers. Handled global travel itineraries for Toyota employees. Arranged travel plans for clients on site. Organized airline, car, hotels and Amtrak reservations. Counseled clients on efficient routes at lowest available fares. Made exchanges and processed refunds. American Express Travel (continued) Travel Call Center Travel Agent: Jan 1997 - Sept 2002 Serviced Raytheon, DirecTV, and Hughes accounts in a timely and accurate manner. Made travel arrangements for corporate clients. Planned business travel services for air/car/rail transportation and hotel reservations. Found lowest available fares, exchange and refund rates to ensure optimum customer service. Handled and accommodated VIP travelers on a regular basis. Sato Travel Long Beach Shipyard Sept. 1993 - Jan. 1997 Corporate Travel Agent Planned and created itineraries for government and military clients. Secured airline, car, rail, and hotel reservations. Handled walk-in travel arrangements for a variety of military personnel.

Skills

Proficient in Sabre through 20 years of experience Detail-oriented with excellent planning and organizational skills Capable of handling multiple tasks under strict deadlines. Native speaker of Spanish.