Flora Sams

Brodhead, KY *****

ad2dgi@r.postjobfree.com

+1-606-***-****

I have had the opportunity to work at different jobs and learn many skills. I'm a team player and ready for any opportunity given. I offer professional and friendly services to each client and work with them to resolve any issues or concerns that they may have. I have been told many times my CSR skills are exceptional and the prime example of how CSRs should be. I have also performed some Human Resource duties such as screening potential hires, monitoring agents' attendance, and monthly goals and performance. I also have my Pharmacy Technician license and am a Notary for the Commonwealth of Kentucky. If you only notice one thing about my resume, let it be this, I am loyal and committed 100% and I am excited and ready to start my new career path with you! Let’s GO!

Authorized to work in the US for any employer

Work Experience

Owner/Operator

Southern Adore Decor - Brodhead, KY

September 2022 to Present

When my career unexpectedly came to a halt, I had to find a way to replace some of my income. So my hobby of making personalized gifts, tumblers, car freshes, and a few more things came to full life. I have been blessed with it holding its own, but I want something a little more structured and permanent where I can put the skills I have learned toward helping clients and also fellow agents in all situations and help reach the end goal.

Pharmacy Technician

Brodhead Family Pharmacy - Brodhead, KY

October 2021 to August 2023

I performed many duties such as filling prescriptions, taking patient demographics for the computer system, discussing patients insurance with other healthcare facilities, putting medications in order, monitoring for expired medications, relaying important information to the pharmacist and discussing patient needs with him/her, and also checking the patient out thru the cash register. Quality Control

Rue Gilt Groupe - Brodhead, KY

August 2020 to September 2021

My duties at RGG were to help ensure that the agents were putting their best work out with little to no error. I would listen in on calls pre-recorded and live, and listen and watch for accuracy for each customer/ member. It was also my duty to pull the agent and give them a monthly report on their performance. Also, I performed some Human Resource duties such as reaching out to potential hires and helping screen them. I also kept a check on Agents' attendance and monthly goals. CSR - Customer Service Representative

ADI Business Solutions - Manchester, KY

July 2017 to August 2020

I acted as a liaison and provided product/services to clients and helped resolve any emerging problems that the client might face with their accounts. I provided accurate and friendly services to the client to help them resolve any issues or concerns concerning their account and payments. I helped the client reach a commitment to their billing problems and helped get their accounts current or paid in full. I also monitored different accounts and records. I always offered professional and friend services. From the moment the call started until the end on every one. I was also tech support Tier II and support for Tier I. I helped clients with the ins and outs of their device, from sending emails, payments, or just to be in contact with their loved one. The campaign I was on ended abruptly and they was no openings at the moment. Office Administrator/HR Assistant/Children’s Telemedicine Cumberland valley comprehensive care - Manchester, KY November 2012 to April 2017

I performed new client interviews, receptionist work, filing, faxing, assembling client folders and files. I had to answer the phone and do on site interviews with new clients. I had to also contact rehab centers, mental health hospitals, etc. to get clients into a bed for a stay. I also had to contact insurance companies to verify client insurance and work out any problems concerning billing matters. Also I had one on one treatment and therapy sessions with the clients. I was in charge of children’s telemedicine. Sales Associate

Walmart - London, KY

April 2012 to May 2014

I worked in connection center when walmart had a walk in area for Verizon and ATT Contract phones. I had to contact a customer care representative and apply for a customer a new phone line or add to a current line. I also checked customers out at the register. Accounts Payable Clerk

Cornett Chevrolet - Manchester, KY

June 2006 to January 2011

I had many duties with this job. I had to make sure the monthly bills was paid and had to learn a couple of different computer softwares. I also learnt how to do spreadsheets, etc. I had to stay in contact with many different payers and keep the accounts separate. I also performed general office duties, such as answering the phone, answering customers questions and concerns, faxing, filing, copying., etc. My reason for leaving this company was it went bankrupt. Data Entry Clerk

Image Entry/SourceCorp - Manchester, KY

May 1996 to May 2006

I worked on many contracts while employed at this company, including mostly health care forms, dental forms, insurance and immigration service paperwork. My keying always was above the requirement and always made the Incentive list. I was always on time and rarely had any missed days. I was always willing to stay for overtime in order to meet contract deadlines. I enjoyed this job very much. The only reason it ended was we lost contracts and could no longer stay open during that time. Education

Associate's degree in Psychology

Somerset Community College - London, KY

March 2010 to June 2014

High school diploma or GED

Clay County High School - Manchester, KY

August 1991 to May 1995

Skills

• QuickBooks (4 years)

• Administrative experience (5 years)

• Accounting (5 years)

• Payroll (7 years)

• Human resources (10+ years)

• Microsoft Office (5 years)

• Bookkeeping (5 years)

• Accounts Payable (5 years)

• Accounts Receivable (5 years)

• Financial Report Writing (5 years)

• General Ledger Accounting (10+ years)

• Office Management (7 years)

• Management (7 years)

• Event Planning (2 years)

• Employee Orientation (5 years)

• Microsoft Powerpoint (5 years)

• Microsoft Outlook (7 years)

• Microsoft Excel (4 years)

• Clerical Experience (10+ years)

• Interviewing (5 years)

• Tax Experience (10+ years)

• Researchi (5 years)

• Sales (10+ years)

• Purchasing (5 years)

• SAP

• Personal Assistant Experience (10+ years)

• Recruiting (5 years)

• Auditing (6 years)

• Journal Entries (10+ years)

• Balance Sheet Reconciliation (6 years)

• Account Reconciliation (7 years)

• Pricing (5 years)

• Customer support

• Mac OS

• Bank Reconciliation

• Financial Statement Preparation

• GAAP

• Merchandising

Certifications and Licenses

Notary Public

November 2018 to Present

I’m a Notary Public for the state of Kentucky

Driver's License

April 2023 to June 2026

G93560192

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