Human Resources Customer Service
Resume:
Tonya D Rison
**** ******** ** ***********,*** **964
*********@*****.***
My experience in the job force is in Education, Human Resources, Training, Administrative, and Healthcare, claims and benefits, Customer Service and Claims.
Transcom
03/2022 -12/2022
WAH Agent 3
• Identifying hardware and software solutions. •
Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback
Concentrix
March 2018-December 2020
WAH Agent
• Identifying hardware and software solutions. •
Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. Etech
January 2017-March 2018
Verizon Click to Chat Agent
• Support for sales staff. • Communicate frequently with sales agents, managers, and executives to develop and implement new methods and procedures for
increasing sales, and encouraging customer loyalty • Review sales and pricing information as needed to
verify accuracy and assess profitability, and calculate necessary modifications to meet financial goals. • Prepare detailed monthly sales reports containing
relevant information on agents, and performance goals.
• Use data and analysis tools as necessary to research potential territories and markets and prepare reports with findings and suggestions to better your team
goals.
Kerry Jordan Trucking
Jan. 2013 -Present
Dispatch/ Office Manager • payroll and benefits •
vehicle and employee licensing • Dispatching and
billing for OTR loads • Oversee and support all
administrative duties in the office and ensure that office is operating smoothly. • Manage office supplies and Inventory and place orders as necessary • Perform receptionist duties: greet visitors, and answer and direct phone calls • Receive and sort incoming mail and
deliveries, and manage outgoing mail
Paddington Station
Jan. 2016 -May 2016
Cashier
• Opening and closing of store • Checking out
Customers
Manpower
Jan 2013 -May 2013
Receptionist
• Answering multiple lined phones • Scheduling •
Entering and building spreadsheet • Coordinating
claims through TWC • Payroll
Longview ISD
Aug 2003 -Dec 2011
Teacher
• Implemented differentiated ELA centers • Engaged students in Hands-on Learning through real world
Math applications and Science labs. • Administered testing, progress monitored, and analyzed class
performance. • Used behavior modification techniques as a motivator for improving conduct and encouraging participation.
United Healthcare
June 1997 ' May 2000
Csr 1,2,3,
Dedicated account Team member • Claims • Training • Customer Service • Incoming mail que
Education
Hallsville HS
HS Diploma
Kilgore College
Associates of Teaching
Texas A&M at Texarkana
Bachelor's Degree in Interdisciplinary Studies
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