Tonya D Rison

**** ******** ** ***********,*** **964

903-***-****

ad2dfu@r.postjobfree.com

My experience in the job force is in Education, Human Resources, Training, Administrative, and Healthcare, claims and benefits, Customer Service and Claims.

Transcom

03/2022 -12/2022

WAH Agent 3

• Identifying hardware and software solutions. •

Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback

Concentrix

March 2018-December 2020

WAH Agent

• Identifying hardware and software solutions. •

Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. Etech

January 2017-March 2018

Verizon Click to Chat Agent

• Support for sales staff. • Communicate frequently with sales agents, managers, and executives to develop and implement new methods and procedures for

increasing sales, and encouraging customer loyalty • Review sales and pricing information as needed to

verify accuracy and assess profitability, and calculate necessary modifications to meet financial goals. • Prepare detailed monthly sales reports containing

relevant information on agents, and performance goals.

• Use data and analysis tools as necessary to research potential territories and markets and prepare reports with findings and suggestions to better your team

goals.

Kerry Jordan Trucking

Jan. 2013 -Present

Dispatch/ Office Manager • payroll and benefits •

vehicle and employee licensing • Dispatching and

billing for OTR loads • Oversee and support all

administrative duties in the office and ensure that office is operating smoothly. • Manage office supplies and Inventory and place orders as necessary • Perform receptionist duties: greet visitors, and answer and direct phone calls • Receive and sort incoming mail and

deliveries, and manage outgoing mail

Paddington Station

Jan. 2016 -May 2016

Cashier

• Opening and closing of store • Checking out

Customers

Manpower

Jan 2013 -May 2013

Receptionist

• Answering multiple lined phones • Scheduling •

Entering and building spreadsheet • Coordinating

claims through TWC • Payroll

Longview ISD

Aug 2003 -Dec 2011

Teacher

• Implemented differentiated ELA centers • Engaged students in Hands-on Learning through real world

Math applications and Science labs. • Administered testing, progress monitored, and analyzed class

performance. • Used behavior modification techniques as a motivator for improving conduct and encouraging participation.

United Healthcare

June 1997 ' May 2000

Csr 1,2,3,

Dedicated account Team member • Claims • Training • Customer Service • Incoming mail que

Education

Hallsville HS

HS Diploma

Kilgore College

Associates of Teaching

Texas A&M at Texarkana

Bachelor's Degree in Interdisciplinary Studies

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