Customer Service Data Entry

DF Danielle Forcier

Brainerd, MN ***** 218-***-**** ******************@*****.***

PROFESSIONAL

SUMMARY

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail- oriented nature.

SKILLS Product Restocking

Customer Service

ID Verification

WORK HISTORY CASHIER 02/2023 to CURRENT

Quisbergs' Cub Foods Brainerd, MN

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. GUEST SERVICE ASSOCIATE 09/2020 to 12/2021

Target Brainerd, MN

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.

Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting.

Assisted guests with self checkout.

Kept self checkouts operating

SR CUSTOMER SERVICE - BILLING AND ENROLLMENT 08/2017 to 02/2019 UnitedHealth Group Duluth, MN

Resolved customer service issues using company processes and policies and provided updates to customers.

Responded to customer calls and emails to answer questions about products and services.

Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings. Engaged clients in person and over phone to answer questions and address complaints.

EDUCATION Associate Of Applied Science Network And System Administration 12/2002 Duluth Business University, Duluth, MN

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