System Administrator Hyde Park

JANICE BAUTISTA

**** **** ******, ******, *** York 11003

+1-929-***-**** **************@*****.***

Dedicated and reliable professional with 5 years of Costing, Billing and Revenue Analyst experience looking more to expand my skills and knowledge. Experienced Junior System Administrator with over 6 years working in production and development environment. Well developed abilities in backup management using Veritas NetBackup and tar. Served as point person for managers, project teams and vendors to ensure proper line of communication. Recognized for giving 100% customer satisfaction and high standards services. Familiar with providing telephone-based and desk-side user support.

PROFESSIONAL EXPERIENCE

Billing Supervisor

World Courier (Amerisource Bergen), New Hyde Park, New York

October 2022 to present

Supervise 4 associates that reviews shipments delivered and ensures accurate charges are invoiced to the customer.

Monitors daily productivity of the team making sure they prioritize aged jobs and heavy weights as these generates high revenue.

Reports to the Manager any incidents that associates encounter in the system

Reports to the Manager the semi-monthly statistics and performance of the team.

Assists in all other tasks such as monitoring the void request ensuring it is completed in a timely manner, distributing to concerned individual the credit and rebill requests.

Attends to the teams queries and addresses them in timely manner.

Regularly run reports to send to Operations team for correction

Runs report to capture missing invoices for shipments and investigate

Assists in projects as the need arises

Revenue Analyst

World Courier (Amerisource Bergen), New Hyde Park, New York

September 2021 to October 2022

Reviews shipments keyed into the system to ensure charges are accurate to generate invoices for multiple customers.

Performs credit/void and rebill as needed and requested.

Trains new hires to navigate and use the new system TMS (Transport Management System)

Regularly run reports to send to Operations team for correction base on their system workflow

Runs report to capture missing invoices for shipments and investigate.

Assist other associates in the Billing Team on queries about the new System.

Assist in projects as the need arises.

Cost Analyst

World Courier (Amerisource Bergen), New Hyde Park, New York

November 2017 to August 2021

Analyzed shipments charges for multiple customers to come up with a standard pricing

Reviewed jobs after the fact to ensure correct charges as billed to the end customer and the network partners.

Performs data analyses in to help raise revenue and standardize costs passed for intercompany.

Issued credit and debit adjustments to capture missed and overcharged fees to network partners and customers

Customer Service Support

World Courier (Amerisource Bergen), New Hyde Park, New York

April 2017 to October 2017

Scanned up to 400+ of Way Bills and upload them to the company system(WorldStar)

Coordinated with agents in regards to the on-time delivery of shipments

Reviewed and approved invoices submitted by the agents

Account Representative

Geodis International (formerly OHL International), Franklin Square, New York

September 2015 to August 2016

Printed documents needed to be keyed in for new shipments.

Verified every detail of all shipment data.

Keyed in all customer and shipment information in the system to generate job id# for new shipments.

Verified if shipments have already been dispatched and received in the warehouse

Monitored Traffic of Shipments and sent out Customer Delivery Orders

Electronically documented all data information, scanned and sent to the customers.

Prepared daily log report for top management and customers and updated all reports used to process entries for customs releases

Junior System Administrator

Bureau of Internal Revenue, Quezon City Philippines

October 2006 to May 2015

Managed and administered 50+ Solaris and Linux servers (Dev, UAT and Production Environment), Installed, deployed and configured server hardening on Solaris zones.

Installed SSL and Solaris and Linux patches

Assisted in managing Active Directory Server – set up user accounts and password reset

Performed and maintained regular systems backup and recovery procedures using Symantec Veritas NetBackup closely following SOP to ensure system security and backup restorable

Maintained user accounts for 15+ tax related systems running in different applications

Shutdown and restart of application servers – glassfish, SUNOne, Apache Tomcat

Working knowledge in Oracle and SQL database – performing select in DB tables

Supported in server migration for he integrated Tax System, Data Warehouse and other tax related systems

Supported on Disaster Recovery configuration and test exercises

Good working experience with directories and file systems, display and change file permission, created and removed user accounts.

Daily monitored server logs, performance and server health check

Conducted student briefings on the Bureau’s Technical Infrastructure

Helpdesk Analyst

Bureau of Internal Revenue, Quezon City Philippine

January 2001 to September 2006

Handled voluminous calls, generated trouble tickets from the Agency’s application (CA Paradigm and Pro Insight), escalated issues to the proper resolution group and closed out tickets once resolved

Provided first level of technical support for Windows, MS Outlook, MS Office and other tax related problems

Responded to user’s inquiries through Telephone and walk-in Taxpayers and users

Prepared weekly report for executive meetings and formulated virus monitoring reports published for different helpdesk sites.

Ensured issues raised via email are correctly logged and escalated

Data Entry Machine Operator

Bureau of Internal Revenue, Quezon City Philippine

November 1998 to December 2000

Encoded Taxpayers information to the Bureau’s system (Integrated Tax System).

Junior Credit Analyst

MBF Card Inc, Pasig City Philippines

July 1997 to October 1998

Processed credit card applications, validated and checked completeness, credit scored and recommended approval of applications

Sent out declined letters to applicants

Performed credit investigation and collection to card members

Credit and Collection Assistant

Unibancard Corporation, Makati City Philippines

May 1996 to June 1997

Cancelled, suspended and reactivated accounts, updated information of card members as needed

Replaced lost cards and reversed annual dues and other charges

Published Warning Bulletins of delinquent and fraud card numbers and disseminated to all establishments

Card Relation Assistant

Unibancard Corporation, Makati City Philippines

September 1994 to April 1996

Processed new accounts, encoded information to the system and prepared specimen signature for card embossing

Sent out welcome letters to approved applicants and ensured file maintenance reports are submitted

Prepares and embossed renewal cards of members

Education

Bachelor of Science in Computer Science, Government Scholar 1990-1994, University of the East, Manila Philippines

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