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Patient Care Customer Service

Location:
Birmingham, AL, 35217
Posted:
January 01, 2024

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Resume:

Rickell Grayson

Birmingham, AL 205-***-**** ad2ddp@r.postjobfree.com

Service-minded healthcare professional with additional experience in sales, retail, and warehouse operations.

Possesses high attention to details, strong organizational skills, and an over-achieving mentality to set and reach professional objectives. Strives to contribute hard-working attitude and skills to promote a company’s success.

CORE COMPETENCIES

Customer service

Personalized patient care

Communication skills

Organization

Medical terminology

Privacy/HIPAA regulations

Charting skills

Electronic medical records

Medication administration

Vital signs & patient monitoring

Time management

Microsoft Office Suite

EDUCATION & CERTIFICATION

Nursing Program

Lawson State Community College – Birmingham, AL Some college

Certified Nursing Assistant (CNA)

CNA EXPERIENCE

Delivered compassionate, knowledgeable nursing assistance to patients in various healthcare settings

Collaborated with physician and nursing staff to assist in delivery of positive and professional patient care

Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and treating pre- and post-operation patients

Assisted patients with daily living activities including bathing, meal preparation, eating, transferring using assistive devices, dressing, and grooming, and exercising

In some healthcare settings, transported patients to and from appointments and/or errands

Ensured patients were receiving proper dietary foods according to physician specifications, dietary restrictions, allergies, and preferences

Reminded patients about medications or administered prescribed medications to patients unable to do it themselves

Observed and recorded patients’ behavior, including physical symptoms, emotional state, and complaints or concerns and reported them to nursing staff

Examined patients to detect issues requiring medical care, such as open wounds, bruises, or blood in urine

Complied with HIPAA/Privacy standards in all patient documentation and interactions

Civic Center – Birmingham, AL Apr 2023 to Sep 2023

Magnolia Ridge – Gardendale, AL Jan 2022 to Feb 2023

Aug 2013 to Apr 2014

Cherry Hill Nursing Home – Cherry Hill, AL Oct 2021 to Mar 2022

LCS Community Employment – Birmingham, AL June 2021 to Oct 2021

ARC of Central Alabama – Irondale, AL Nov 2020 to June 2021

Trussville Health & Rehabilitation – Trussville, AL Apr 2016 to Dec 2020

AMT Staffing – Various cities, AL Jan 2016 to Dec 2017

ADDITIONAL EXPERIENCE

Retail Associate – Kirkland Stores

Sales Associate – Charter Communications

Warehouse Associate – Ventura Foods



Contact this candidate