Customer Service Relations

MOHAMMED FERHANE

**** ****** ******

Columbia SC 29205

*****************@*****.***

Cell: 803-***-****

OBJECTIVE:

I desire a position in which to continue my sales and customer relations work. I strive to contribute to a business by displaying courteous and excellent service to both work colleagues and all customer relationships. SUMMARY OF QUALIFICATIONS:

Ability to quickly adapt to a new position, learn needed skills and work productively

Excellent interpersonal communication skills

Exceptional work ethic and strict adherence to company policy Languages:

French – Native

Arabic – Native

English – Proficient

Spanish – Proficient

Italian – Some

SKILLS:

Excellent customer service skills

Excellent negotiation skills

Ability to work flexible hours

Willingness to learn about new items and procedures quickly

Ability to work in a team and independently

Ability to cultivate a hospitable environment

EXPERIENCE:

Sales, Chouara Tannery, Fes, Morocco

September 2003 – November 2023

Sale of leather goods, like wallets, handbags, and luggage

Answered customer questions about products, prices, and product availability

Recommended products to customers based on their needs and interests

Negotiated prices

Collaborated with other Sales Associates

Emphasized features of the products

Consistently exceeded sales goals

Was able to provide tourists with directions, travel information, available services and points of interests to be helpful

Sales/Customer Assistance, Fes Touristica, Fes, Morocco March 2020 – June 2022

Sold store merchandise to customers and tourists

Rang up sales transactions and handled cash

Managed the shop while owner away

Organized product displays

Provided prompt, efficient, and friendly customer service

Maintained an awareness of promotions and advertisements Sales, Medina Luxury Items, Fes, Morocco

2018 – January 2020

Sold Luxury Scarves, Linens, Fabric

Rang up sales transactions and handled cash

Coordinated delivery to clients and tourists in hotels/homes within the City

Managed customization of fabric orders for clients

Provided prompt, efficient and friendly customer service

Contact this candidate