General Manager Customer Service
Resume:
CARLOS ANGEL
**************@*****.***
OBJECTIVE
I am looking for a job where I can use my experience in management, marketing, community, minorities, and general customer service.
SKILLS
I am a people person always willing to help others.
I have over 40 years of experience working with the bilingual English-Spanish market.
EXPERIENCE
TUFTS HEALTH PLAN
SENIOR MEDICARE HEALTH PLANS ADVISOR
From November 2022 to Present
Remotely working from my home office, helping senior Medicare and Medicaid members with all different TUFTS health plans, answering membership questions, doing PCP changes, coordinating transportation for all medical appointments, referrals, and pharmacy questions, and in general guiding all members to use all the benefits according to their health needs and current plan affiliation.
DUNFORD PROPERTIES LLC
GENERAL MANAGER
From August 2017 to October 2022
Managing commercial properties, including preparation of leases, advertising, rents, collections, and tenant support and supervision.
NEW ENGLAND MARKETING
D/B/A MULTI-SERVICE-CENTER
FOUNDER AND GENERAL MANAGER
From January 2007 to July 2017
Founder of a community base multi-service-center office, dedicated to aiding and supporting different services to minorities Including, translations, legal services, Immigration documents process, tax returns, notary public, also helping with job placements and different Latino and minorities community events, across Rhode Island and Massachusetts,
SPANISH ADVERTISING CORP
FOUNDER AND GENERAL MANAGER
CENTRAL FALLS RI
From January 1996 to December 2006
I led over 100 customer service, sales, technicians, and office employees nationwide, selling and installing commercial and residential accounts to the general market and heavily into the Latino market with products such as Direct TV and Dish Latino. Also managing showrooms with products from AT&T, T-Mobile, Sprint, MoneyGram, Wester Union, and all prepaid cellular brands.
In charge of developing all campaigns to promote the different products to commercial and residential customers.
MARKETING SPECIALIST
NEIGHBORHOOD PLAN OF RHODE ISLAND.
PROVIDENCE RI
From January 1993 to December 1996
In charge of promoting and enrolling at the Rhode Island health centers, the Medicaid program RITE Care to potential customers, and in charge of creating community events and presentations.
MARKETING AND PROVIDER RELATIONS MANAGER MEDICAL ADVISORS. INC -COSMEDIX.
PROVIDENCE RI
From January 1991 to December 1992
In charge of coordinating all marketing radio, television, and print advertising campaigns, also the contracting of all plastic surgeons, operating rooms, and finance companies to provide preapproved customers for surgeries nationwide.
OWNER AND GENERAL MANAGER
MULTI- SERVICE-CENTER
Central Falls RI
From 1985 To 1990
Founder and General Manager of this business dedicated to doing services such as Worldwide Money Wiring, Cell phones sales, activations and repairs for different carriers, legal services for immigration and Social Security disability working with attorneys Ronald Thompson and Moe Greenberg, Notary Public, English-Spanish Translations and Interpretations, Tax Return Preparer, Worldwide Cargo Services, Computer classes, and Repairs.
EDUCATION
MEDICARE HEALTH PLANS ADVANCED TRAINING
Tufts Health Plan- Point32 Health Organization
E-COMMERCE, SOCIAL MEDIA, EMAIL ADVERTISING AND WEB DESIGNS
Escala.com Academy 2022
GENERAL BUSINESS
Community College of Rhode Island1985-1987
BUSINESS ADMINISTRATION / 1980-1982
Servicio Nacional de Aprendizaje – SENA. Bogotá, Colombia.
HIGH SCHOOL / 1979
Instituto Cultural San Agustín. Bogotá, Colombia.
REFERENCES
Miriam Wysong - Division of Taxation Manager- Phone numbers 1-401-***-**** / 1-401-***-****.
Robert Peretti - Attorney at Law – Phone numbers 1-401-***-**** / 1-401-***-**** / 1-401-***-****.
Juan Zapata – Latina Radio Sales Manager – Phone number 1-401-***-****.
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