Word Processing Device Management

Gregory Morrison Jr

*** ****** ******* *****, **, 30096 **********.*@*****.*** Telephone: 678-***-****

Highly effective at handling confidential information and identifying system improvements with ease. Strong organizational and technical skills. Detail-oriented and extensively trained in spreadsheets, word processing and payroll processing. Talented at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships while achieving all individual and business goals. Openhearted to receptive feedback and change performance to meet company needs.

SKILLS

- Excellent verbal/written communication skills

- Proficient Microsoft Office, Quick Books, One Note

- Correspondence Development

- Knowledgeable in device management and staging

- Independent judgement and decision making

- Critical Thinker

- Effective problem-solving abilities

- Works well under pressure

- Detailed -oriented

- Outstanding Time Management

PROFESSIONAL EXPERIENCE

RMA Tester, Stratix Corp. May 2021- Nov 2023

•Working with computer literacy using spreadsheets and word processing software. Exhibiting store keeping and meticulous inventory control.

•Display and use basic knowledge of technical environments, including hardware staging, configuration, and product support.

•Use "Mobile Device Management Tools" such as SOTI and Airwatch to complete projects as needed.

•Respond to inbound leads and prospects via telephone, email, direct mail, etc. making offers on potential property for sale and meet company daily metrics.

Acquisitions Director, KeyGlee Real Estate November 2020- March 2021

•Respond to inbound leads and prospects via telephone, email, direct mail, etc. making offers on potential property for sale and meet company daily metrics.

•Use Company assigned CRM system to keep detailed notes, follow company process, and maintain documents to help property close.

•Make multiple phone calls per day to distress sellers and a percentage of highly qualified leads to help place property on contract.

•Gather necessary information, pictures, comps, and inspect properties that the company is making an offer on and already have in inventory.

Customer Service Rep, Teleperformance August 2019- November 2020

•Provide quality service by identifying customer needs, assisting with concerns while educating them about helpful information.

•Collect and enter customer data and information, documentation needed during every interaction accurately.

• Provide exceptional service and engagement via telephone and email to process all medical request and services.

•Meet company performance goals and metrics by using all tools and resources properly.

Apple Tier I, Concemtrix March 2018- May 2019

•Answer inbound calls and exercise good decision-making skills while reviewing information to resolve any technical issues.

•Empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller.

•Communicating with customers in a polite manner using approved scripts as needed via phone.

•Experience with mobile devices (smartphones, tablets, iPods, MP3 players, Mac, and iPhones).

EDUCATION

Dunwoody High School Diploma in General Studies – 05/2007

University of Advanced Technology BS in Software Engineering - Current

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