Forklift Operator Customer Service
Resume:
Shyrondia Warren
Griffin, GA
******.****@*****.***
I enjoy helping others figure out or help resolve their problems. Im very enthusiastic,dependable, and very quick learner. I have worked multiple jobs that requires customers stratification and problem solving. I have reach plenty of goals at helping the company out in willing to continue help the company grow.
Work Experience
Warehouse Team Lead
SUNLAND LOGISTICS - McDonough, GA
August 2020 to November 2022
• Monitor team members participation to ensure everyone has the proper training. Also provide any other additional training as needed.
• Developed strategy that the team members can use to reach project goals.
• Assign tasks to associates.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instruction to associates.
• Create and distribute reports to update the company on the teams progress.
• Log and sign customers in and out as they receive their order. Forklift Operator Lowe's
Lowe's - Palmetto, GA
December 2018 to June 2019
• Kept records of material, equipment usage, and problems encountered by identifying damages and reporting shortages or quality deficiencies.
• Avoided potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.
• Loaded and unloaded appliances from incoming vehicles and stacked them into the designated places by using operated powered industrial trucks.
Customer Service Representative
ARISE - Griffin, GA
February 2016 to April 2019
• Maintained recordings of customer interactions and/or transactions, recorded details of inquiries, complaints, and/or comments.
• Confirmed that appropriate changes occurred to resolve customer issues such as exchanging merchandise, refunding money, or adjusting bills.
• Completed contract forms, prepared change of address records, and/or issued service discontinuance orders electronically.
Material Handler FedEx Ground
FedEx - Ellenwood, GA
July 2018 to January 2019
• Maintained inventory by keeping items clean, labeling, placing materials and supplies in stock, and recording location of inventory.
• Examined and inspected stock items for wear and tear or defects prior to scanning the product to the truck for customer tracking.
• Loaded and unloaded mail trucks by lifting containers including mail, raw material, finished products, and packed items to and from sorting stations.
Forklift Operator
Toys 'R' Us - McDonough, GA
December 2012 to January 2018
• Located copy of shipping orders and transported noted items to and from assigned area in the facility.
• Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
• Operated with zero safety violations and consistently met deadlines for loading trailers. Education
High school diploma
Patrick Henry High School - Stockbridge, GA
2013
Skills
• Warehouse Management
• Loading and unloading
• Certified forklift operator
• Material handling
• Production deadline management
• Communication and presentation
• Shipping operations
• Manufacturing and warehouse procedures
• Process management
• Warehouse best practices
• Staging and sorting
• Business problem solutions
• RF scanner
• Customer service-oriented
• Valid Georgia driver's license
• Customer-focused
• Inventory control
• Materials movement
• Deadline-driven
• Safety awareness
• Equipment operations
• Business ethics
• Computer-savvy
• Shipping
• Shipping And Receiving
• Excel
• Pallet Jack
• IP networking (Less than 1 year)
• A+ (1 year)
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