Customer Service High School
Resume:
ERIKA SORIA
Peekskill NY, *****
***************@******.***
EDUCATION
Pace University, School of Education Pleasantville, NY
Bachelor of Science (BS) in Early Childhood and Childhood Education (Birth-Grade 6)
Concentration: Math
Relevant Coursework: Understanding Schools
Peekskill High School Peekskill, NY
NY State Advanced Regents Diploma June 2020
Honors/Awards: High Honor Roll (2020);
RELATED EXPERIENCE
Peekskill Individualized Experience for Seniors Program (PIES), Peekskill High School Peekskill, NY
Pre-K Intern, Woodside Elementary School Jan 2020 - March 2020
© Supported Head Teacher in all subjects (10 hrs/week) including math, writing, reading, science
e Managed small group instruction with 5-6 students, providing personalized instruction
e Led large group activities, including reading time and song time, with encouragement to expand participation
e Supervised dismissal time and ensured students were safely put into bus
e¢ Spoke with parents to provide progress reports and information about activities
YWCA White Plains, NY
Girls’ Empowerment Group Founding Member July 2019 - August 2019
e Selected to participate in summer enrichment program to improve the role of women in the community via
speakers, site visits to organizations serving women and law schools
e Sensitized to positive role models to encourage personal growth and development
¢ = Collaborated on think tank teams to brainstorm how to grow and develop founding program to increase
membership
EXPERIENCE
Marshalls Mohegan Lake, NY
Merchandise Associate September 2019 - May 2021
e Provide knowledgeable customer service on the sales floor
e Maintain neat and well-organized merchandise in ladies wear department to increase sales
¢ Handle all cash transactions accurately and efficiently to increase customer satisfactio
e Serve as coordinator of cashiers to optimize workflow and troubleshoot customer issues
Shell Corlandt Manor, NY
September 2020 - October 2021
Cashier
Customer service
e Enthusiastic and reliable cashier, dedicated to providing excellent customer service with a smile.
¢ Organized, detail oriented, and experienced in properly handling daily accounts and managing inventory.
e Several years of experience in various retail settings with a proven track record of job success.
SKILLS
Technical: Microsoft Office (Word, PowerPoint, Excel, Outlook); Zoom
Social Media: Instagram, Facebook
Languages: Bi-Lingual English and Spanish
INTERESTS
International Travel, Women’s Empowerment
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