Afsar Imam Syed

SCCM / Intune Engineer

Employer: Adron ad2d9q@r.postjobfree.com Phone: +1-223-***-****

Westlake, TX, USA

https://www.linkedin.com/in/afsar-syed/

20+ years of experience in Planning, Design, Implementation, Analysis, Support, Systems deployment, Administration with a proven record in problem resolution. Background includes customer service function, demonstrated leadership to drive strategized project implementation.

Areas of expertise

SCCM/Intune Migration

SCCM / Intune Co-management

Update rings for Windows 10 and later

Auto pilot, Task Sequence & SCCM Imaging

Windows 10/11 22H1, 22H2

Flexera Admin Studio, InstallShield

PowerShell

Desktop Engineering

Registry

Windows Management Instrumentation(WMI)

SCCM / Intune Infrastructure with Managed Environment

Intune Detection & Remediation Script

Feature updates for Windows 10 and later

VDI VMware Technology

Intune Application Packaging, Development and Deployment

SCCM Clients maintenance

SSRS Reporting, SQL & WQL Queries

Networking

Hardware architecture

Troubleshooting

Software patches / Updates deployment

Group Policy to CSP (Configuration Profile)

Corporate Securities Policies Compliance

Active Directory & Azure Active Directory

Change Management

SCCM Site systems

VB Script

Batch file

ITIL Training

Highlighted contributions

Designed and implemented cost effective Configuration Manager Architecture

Created Group Policies for efficient and productive Client services

Developed Deployment course of action for steady transfer of packaging project to Production

Created Packaging Process and System to ensure stable flow of work

Decreased cost of Deployment by effective and efficient Packaging

Improved call resolution performance 20% by streamlining the escalating process and mentoring, increased client satisfaction level 15% by reacting promptly on critical production issues, developed team productivity 15% by documenting the resolution procedure

Experience

JUNE 2021 – TODATE

Intune / SCCM Engineer / Levis Strauss & Co, Westlake, TX, USA

•Lead Desktop Engineer/Operation to manage Offshore team of 10 junior Engineers.

•Trained and educate the team on SCCM / Intune packaging.

•Resolved Desktop Engineering, SCCM, Intune, OS related issue escalated from Level 2.

•Planned, Strategized, Tested POC and Implemented SCCM migration to Intune by enrolling with Azure, co-managing and Implementing Windows update, Software deployment.

•Layout, Conceived, Implemented migration of AD Group policies to CSP (Intune Policies).

•Developed and carried out CSP for Windows 10 and later Update rings & Feature updates.

•Created several PowerShell detection and Remediation scripts for the resolution as well as managing environment.

•Setout and Accomplished Win32 Intunewin and as other types of Application packages.

•Created Deployment profiles, Strategized the deployment of Windows 10/11 by Autopilot using Intune feature like dynamic Group, tag.

•Engineered and developed advanced application packages using Microsoft System Center Configuration Manager (SCCM).

•Acted as SME to various SCCM Infrastructure, Administration and Management issue.

•Streamlined and organized configuration manager clients’ deployments to workstations.

•Created, tested and deployed packages based on Strategic concepts for Microsoft & third-party vendors.

•Planned to maintain secured Environment for Quality and Feature updates at SCCM and Intune level.

FEBRUARY 2020 – JUNE 2021

SCCM Engineer / Security Finance Corporation, Spartanburg, SC, USA

•Architects and creates advanced application packages using Microsoft System Center Configuration Manager (SCCM).

•Acts as SME to more junior desktop engineers.

•Deploying and managing the configuration manager clients to workstations.

•Working on the deployment strategies to Create, test and deploy packages for corporate software & third-party vendors.

•Provide a strategy to maintain and support Windows 10 machines (SCCM patching / upgrades)

•Providing knowledge transfer to the Junior Administrators and desktop team to further their growth.

•Planned and Implemented workstation and Server Patch systems and created ADR (Automatic Deployment Rules)

•Planned, strategized and tested ConfigMgr Work load switching to Intune with Co-management. Created Azure Services, CMG (Cloud Management Gateway) and CMG connection point

•Planned, tested and Implemented Upgrade from SCCM 1910 to 2010.

•Upgraded SCCM clients from different versions to 2010.

•Fixed issues related to Group Policies and SCCM clients

•Supported SCCM Infrastructure Failover and Communication issues

•Upgraded Windows 10 from 1809, 1903 and 1909 to 20H2.

•Created Task Sequence for Windows 10 deployment

AUGUST 2019 – NOVEMBER 2019

Senior Technology Analyst / Region of Peel, Brampton

•Patches, upgrades and enhances desktop applications or tools based on functionality requirements or as a part of the product lifecycle

•Works in Windows operating systems, Microsoft productivity software, Office 365, Azure, Intune, Microsoft Outlook/Exchange, Internet Explorer

•Creates deployment packages for software to be installed / upgraded on desktop computers in order to accelerate software installations for projects

•Provides in-depth senior level technical knowledge (workaround, root cause analysis and permanent resolution) to resolve complex problems in the technical environment. These problems may include complexity in migration, interoperability (multiple support organizations, manufacturers or software) or have not been encountered before

•Works in software installation, packaging, deployment and image creation in a corporate environment using SCCM 2012 Current Branch, MDT and AdminStudio 2016SP2, Repackager, InstallShield 2016.

•Provides technical leadership, advice and guidance supporting Microsoft Platform

•Defines and maintains the end user computer environment (images) for all computer models integrating the standard office automation and desktop applications

•Administer, manages and maintains systems management and support software for end user computer environment

JUNE 2012 – MAY 2019

SCCM Consultant / Honda Canada, Markham

•Deployed packages via SCCM according to Client requirement and created reports for progress and compliance

•Design and Implement End to end solution for Software Installation project like Cisco VOIP, SAP, Microsoft Office 365, Project, Visio, Outlook, Cisco VPN & Endpoint Security, Adobe Products, Flash Player, Oracle Java, Lotus Notes, Avaya / Verint Telephone etc

•Created a Software Update process for Security and Quality updates

•Deployed Microsoft monthly and other security updates as per CVE and Cyber Threats

•Monitored updates and made sure that it complies with company security policies

•Built, configured and troubleshoot Windows Service Update service (WSUS)

•Software Update Management Infrastructure, Software Cataloging, License remediation, Metering

•Created Software packages for Windows 7 and Windows 10 by InstallShield, Admin Studio, Wise, SMS Installer, using batch Script, VB Script, Powershell

•Created MST, repackaged legacy applications and used packaging best practices and other standards.

•Used Vendor like Microsoft, Adobe Customization tool to automate the deployment

•Planned, Setup GPO, tested and implemented for Desktop management

•Created SQL query-based collections and created, modified and produced custom reporting as needed

•Managed clients using Client push, manual install, also included in image etc

•Trouble shoot client health and managed report on hardware and software inventory

•Worked on Azure active directory within project Office 365 associated with Exchange/Outlook 2016

•Contributed in Office 365 project and migrated Office 2010 to Office 2016 suites

•Worked in VM Ware technology and Used VDI for testing updates and applications as well as final deployment

•Software Delivery and Deployment plan, implementation and troubleshooting.

•Inventory and resource management by Configuration Management

•Diagnostic and troubleshooting of SCCM client’s communication

•Manage Distribution, Management, Reporting, Software update and other Site points

•Managing Discovery resources, Client installation, Collection and Extracting Information Using Queries and Reports

•Built, deployed and maintained Windows 10 image

•Operating System deployment Plan and Implementation

•Planned, Designed and upgraded from SCCM 2007 to SCCM 2012 R2 infrastructure. Built and configured SQL server 2008, SCCM 2012 R2 on Windows Server 2008 R2 in side by side migration.

•Planned, Designed and Upgraded from SCCM 2012 R2 to CM 1802 and then 1810. Built and configured SQL server 2016, SCCM v1802 on Windows Server 2016 server in side by side migration.

•Planned, Designed and implemented Software Update infrastructure for Workstations and Servers.

•Create Windows 7 and Windows 10 images using task sequence and deployed via SCCM OSD.

•Created and implemented new brand Multidomain CM 1802 Infrastructure for servers’ patches. Built and configured SQL server 2016, SCCM v1802 on Windows Server 2016 server in side by side migration.

OCTOBER 2011 - MAY 2012

Sr IT Analyst / Capgemini (Hydro One), Toronto

•Package creation using Admin Studio Installshield and scripting skills related to application installation packages.

•Creation and testing of SCCM automated package installs

•Designing and making strategy from package development to SCCM deployment.

•Trouble shooting failed applications installation through SCCM

•Modifying the design of and recommending the changes and setup of SCCM program and Package creation.

•Remediation of XP installations packages for install on Windows 7 OS

•Assessing clients’ business requirements to determine their information technology infrastructure and applications needs. Working with clients, vendors and service provides to establish the availability needs. Working with clients, vendors and service providers to establish the availability of various technologies and determine the most effective approach.

•Designing, developing, testing and implementing information technology infrastructure and applications systems that require a number of integrating processes to address clients’ business requirements. Coordinating the work with clients, vendors and service providers to implement new technologies, recommend, plan, cost and test alternative solutions.

•Diagnosing and resolving issues and problems with the clients' information technology

systems, applications and databases involving several processes. Investigating causes,

analyzing and diagnosing the problem and repairing or providing detailed alternative

solutions

JULY 2011 - SEPLTEMBER 2011

Senior Desktop Analyst / CIBC Mellon, Toronto

•Responsible for application packaging, SCCM management and image development

•Implement and configure project based products on the desktop

•Provide onsite technical support for projects

•Create new customized application packages for end user desktops/laptops

•Participate in the testing and evaluation of new desktop packages and implements prototypes

•Consult with and make recommendations to technology users on selection of hardware and software products to address business requirements

•Prepare packages for deployment via manual installation, SMS/SCCM and BDD/MDT

•Modify and troubleshoot SCCM design and infrastructure.

OCTOBER 2010 - JUNE 2011

Windows 7 Developer / Bank of Montreal, Toronto

•Integrated and tested vendor applications on locked down windows 7 image

•Tested application compatibility with Internet Explorer 8

•Packaged applications for Windows 7 workstations

•Delivered and distributed applications through SCCM 2007. Troubleshoot the issues relevant to SCCM deployment.

•Packaged application in APP-V virtualization with Sequencer

•Worked for Windows 7 remediation and migration with the help of ACT (Application compatibility toolkit).

•Troubleshoot unexpected application behaviors in Group policy environment

•Created KIOSK interface for Call centers with the help of Group Policy

•Provided 3rd Level support

MAY 2010 - SEPTEMBER 2010

Application Packager / Aviva Canada Inc., Toronto

•Converted business specifications into scripting instructions, designed and coded programs, created and executed test scenarios.

•Reviewed and understood source files, readme files to understand Packaging requirements.

•Launched application and tested to ensure successful operation for Discovery phase.

•Install applications using manual methods and recording requirements for automation.

•Performed quality proven activities ensuring scripts operating as expected.

•Created MST for Windows Installer based software, repackaged legacy and non-MSI applications for multiple environments of Windows 2000, XP & Windows 7 under the standard desktop application standardization.

•Integrated Software with Windows XP and Windows 7 Installation service.

•Developed and tested uninstall scripts. Uninstalled application ensuring complete removal of all components from the system.

•Tested the packaging in Group policy environment. Analyzed all of the group policies in order to resolve the issue with packaging. Coordinated with AD Group policy builder to change accordingly in line of Security. Otherwise accommodated change in Packaging.

•Worked with QA/UAT, to resolve install, and uninstall issues.

•Coordinate and Set up a UAT session for clients to test packaged desktop applications.

•Provided timely feedback to team members on matters that could delay the project implementation schedule.

•Implemented Packaging with Wise package Studio/InstallShield.

•Deployed Packages through SCCM and troubleshoot failed installations.

•Reworked Packaging and troubleshoot configuration issue during Migration process.

•Acted in the process of migration from Novell Tree system to AD Windows system.

•Administered and Managed SCCM 2007, SQL Data Base Management systems.

•Helped to create Image for SCCM and MDT.

•Used APP-V and MED-V for application packaging.

MAY 2009 – APRIL 2010

Image Builder / Packager / IBM Canada Ltd., Markham

•Developed and tested customer software packages and images. Strong technical understanding of Windows based operating systems including Vista/Windows 7, scripting tools, imaging technologies (Windows Preinstallation Environment, WIM, ImageX, Sysprep, ect). Developed and tested images based on documented requirements.

•Fixed packages built on InstallShield, Microsoft MSI and other executables like Security patches and Media Player, Office 2007 etc..

•Customized requirement on VB Script based on Registries and Group policies.

DEC 2006 - MAY 2009

SMS Software Packager - Desktop Engineering / Celestica, Toronto

•Developed packages for 20,000 computers for SMS 2003/SCCM 2007 using Wise/InstallShield.

•Created packages for SAP Front end, Citrix Client, Upgrading to Notes 8 with Quicker and IBM Lotus Symphony, Java Run time, AT&T client upgrade, Office 2003 etc. Created packages also for in house applications and request.

•Interacted with Security, Antivirus software during packaging, distribution of software.

•Utilized Microsoft Office, Project and Visio to get job done.

•Created packages based on Registry and Group policy such as Screen saver and Wall paper etc..

•Tested packages compatibility with Vista/Windows 7 Beta targeted for XP and made changes accordingly.

•Created MST for various MSI packages meeting client requirement.

•Repackaged by capturing the registry and files for Legacy applications.

•Distributed software globally through SMS 2003 and provided 3rd level support to various sites for Project implementation

•Executed various projects with the help of SMS/SCCM and AD Group policy

•Troubleshoot failed distributions and installations locally and globally

•SMS Site Server installation, removal, configuration and administration

•Maintained the Remote Installation Service (RIS) server images for Windows XP and Windows 2K. Updated scripts for changes in configuration of target computers and application versions in basic image.

•Managed Microsoft Monthly patches through Script, SMS ITMU and WSUS

•Worked and designed SMS/SCCM integrated Active Directory and AD based Sites

•Utilized VMWare and Hyper-V technology to develop and test packages/applications

•Managed Project and interacted with Requester, Vendors, Users, Testers, Pilot users and Site Administrator

•Worked with Business and Technical Project Managers in order to design a strategy for the development and deployment of package providing end-to-end service

•Analyzed the situation for upgrading and designed migration from SMS 2003 to SCCM 2007.

JAN 2005- DEC 2006

Packaging Developer / IBM Canada Ltd., Markham

•Demonstrated in diverse operating system environments Windows NT, Windows 2K and XP with deployment tools i.e. SMS, Microsoft windows Active Directory, Web, other 3rd party software

•Provided 3rd/2nd level support and created and tested software installation scripts (MSI and EXE) using a combination of predefined toolsets and processes (InstallShield, Wise for Windows Installer, Wise Installation Systems 9, Wise Package Studio, SMS Installer and VB Script) that deployed in several thousands of computers of Bank and Telecommunication company

•Proven experience and understanding of VBScript and related technologies including structure and use of COM objects, windows script host (WSH) and windows management instrumentation (WMI)

•Understanding of .NET software installation technologies including GAC, .DLL isolation, and managed applications

•Interpreted and wrote VBScript using varying custom and standard components

AUG 2000- DEC 2004

Field services LAN Support / ADP Canada. Mississauga

•Completed Drive Image clone project for Windows operating system with the required applications on pc.

•Setup ADP workstation based on client specific business requirement.

•Involved in Unattended Installation of Windows 2k O/S and applications as well as deployment Image with Ghost application.

•Provided technical support to internal or external networked/desktop systems

•Installed, configured and troubleshoot Desktop/Laptop hardware and Software and other peripheral devices in heterogeneous environment

•Recommended hardware and software solutions, including new acquisitions and upgrades

•Scope-Worked on problems of diverse scope where analysis of data requires evaluation of identifiable factors, investigation and resolution

•Monitored and responded to technical control facility hardware and software problem utilizing hardware and software testing tools and techniques

•Interfaced with vendor and support service groups to ensure timely communication and escalation during outages or periods of degraded system performance

Education

Four-Year Bachelor of Engineering / N.E.D. University of Engineering and Technology, Karachi

Pakistan corresponded to the standard of competency necessary from a reputable Canadian university verified by University of Toronto

Certificate of Computer Science from Sindh Technical Board, Pakistan

2006

Successfully completed IT Infrastructure Library (ITIL) course at IBM

2005

Successfully completed SAP R/3 Basis multi-tier client/server hands-on course at NetCom

2003

Successfully completed Microsoft Approved hands-on Course 2154- Implementing and Administering Microsoft Windows Directory Services from CDI Corporation Education Services

2002

MCP with Windows 2k Server, Windows 2k Professional, Windows 2k Network Infrastructure

2000

Passed Digital Signal Processing and Wireless data Networks courses of Wireless telecommunications Post graduate program from Humber College –Toronto, ON

1998

MCSE with NT Workstation 4.0, NT Server 4.0, Networking Essentials, Enterprise, TCP/IP and IIS

1997-1998

triOS Training Center (Microsoft Authorized Technical Education Center): Microsoft Official curriculum and Networking courses

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