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Customer Service Registered Nurse

Location:
Sebring, FL
Salary:
90,000
Posted:
January 02, 2024

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Resume:

**** ******** ***** *******, ** ***** 863-***-**** ad2d92@r.postjobfree.com

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MARCELLA C. (SALLY) GRECKO-FINK

PROFESSIONAL SUMMARY

To gain employment within your organization and/or department. Qualifications: I am an initiative-taking, dedicated Registered Nurse (RN) with over 38 years of experience. In any position I have held as a RN I have developed enhanced skills including organizational, communication, critical thinking, and assessment. I am a person of integrity with a mission of helping others. I am highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. I am skilled at developing and maintaining documentation systems, managing calendars and preparing reports. I am knowledgeable in project management principles, business processes and customer service best practices.

SKILLS

Computer skills are in

Microsoft Office, Outlook, Teams, Home Care Home Base, EPIC, NAVI and Athena. Vivify Health with the Remote Patient and Honeywell’s Life stream.

Staff Management

Project Support

Customer Service

Best Practice Implementation

Work Planning and Prioritization Medical Terminology

Coordinating with Supervisors

Verbal and Written Communication

Process Improvement

Staff Training

WORK HISTORY

11/2019 to 09/2023

QAPI COORDINATOR RN at AdventHealth Home Health West Division

Interpretation of chart audits related to staff charting, infection control, Oasis scrubbing, review of policy and procedures, SHP reports, development of all PIP projects.

All QAPI reports were analyzed and then placed into action to improve the care of our patients.

Gathered and organized materials to support operations with QAPI results.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Case Manage the Remote Patient Monitoring program thru Vivify

This program allows the collection of patient's vital signs trends and then allows alternatives instead of going to the ER for non-urgent care with direct communication to their Physicians. This program has become a full-time position effective September of 2022.

09/2016 to 11/2019

Care Management RN at AdventHealth Population Health Service Organization Orlando, FL

Care Management/Care Advocacy via telephonic counseling/coaching for employee health assisting to better health and wellness thru telephonic education for their specific disease management including Diabetes, CHF, COPD, HTN, and overall Wellness goals using SMART goals.

05/2008 to 09/2016

DIRECTOR OF REMOTE PATIENT MONITORING PROGRAM at Ace Home Care Sebring, FL

I started as a RN in the Marketing Department and developed many Community Outreach Programs in diverse areas. Our concentration was on the elderly population that would benefit from additional health education. Using different strategies for people to learn about their health and to prevent hospitalizations.

Telemonitor RN Director to oversee nine offices with continuous training on the Honeywell Telemonitor program, in addition to the day-to-day triaging of our patients. The collection of vital signs can trigger early prevention to avoid re hospitalization, our rate of re hospitalized patients was decreased to below 6%.

10/2005 to 05/2008

RN at Home Care Solutions Sebring, FL

Startup Home Care Agency employed as a field RN to Administration status.

01/2002 to 10/2005

FIELD RN at Gentiva Home Health Care Sebring, FL

Oasis and Medicare regulation certified.

01/1993 to 01/2001

CERTIFIED SCHOOL RN at Sto-Rox School District McKees Rocks, PA

Responsible for 1500 students evaluating the daily illnesses, injuries, records, with involvement with interdisciplinary teams

Organized an on-site Physician practice for students/employees to be cared for instead of using the local Emergency Room

I was an influential Health care advocate for students and had powerful parental interactions.

01/1996 to 01/1998

RN at Health America Pittsburgh, PA

Large pediatric practice performing in office treatments/procedures, and phone triage with parents/guardians.

01/1993 to 01/1998

RN at Western PA School for the Blind Pittsburgh, PA

Summer Camp Nurse working with students with multiple disabilities including blindness.

01/1985 to 01/1994

RN at University of Pittsburgh Medical Center Pittsburgh, PA

I started my career as a staff nurse on a Medical/Surgical unit, and quickly became a Preceptor Nurse, Assistant Head Nurse, IV Team Nurse with PICC line and Chemotherapy Certification. Administered Chemotherapy Agents to oncology patient both in an inpatient and outpatient setting. Education reviewed with patient/family on the Chemotherapy Regimen and side effects.

EDUCATION

Plum High School, Pittsburgh, PA

Diploma, 1982

Sewickley Valley Hospital School of Nursing, Sewickley, PA

Diploma, 1985

Carlow College, Pittsburgh, PA

Bachelor of Science, Nursing, 1992

Carlow College, Pittsburgh, PA

Master of Science, Professional Leadership/Health Services, 2000

University of Central Florida, Orlando, FL

Legal Nurse Consultant, 2009

*References available upon request



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