Customer Service Warehouse Associate

Whitney Teal Allen

*** ***** ****** **. ********, MD 21009 410-***-**** ad2d85@r.postjobfree.com

Objective

Looking to obtain a lead position in a professional environment, which offers new and challenging opportunities, and where good communication as well as excellent customer service skills would be essential. Also, seeking the opportunity to utilize my administrative experience to assist in necessary organizational tasks within an establishment that offers and encourages the added possibility of potential advancement.

Experience

Amazon

(12/2021 – 12/2023)

Warehouse Sortation Associate

UPS

(12/2021 – 1/2022)

Helper

Comcast Corporation

(7/2011 – 11/2017)

Priority Services Account Executive

Responsible for providing support and facilitating interactions with residential customers regarding billing, repair and retention. Agents act as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive and trusting relationships with customers to foster long-term loyalty and effectively uses systems and advanced tools to accurately and confidently handle customer inquiries for company products.

Moorehead Communications

(4/2010 – 9/2010)

Store Manager

Responsible for running the Bel Air branch as well as maintaining the volume, revenue and attaining overall key performance indicators. This was executed by conducting daily observations and feedback sessions with the team members. Also, I was very involved with the employee’s development processes as well as helping them strive for advancement within the company.

Verizon Wireless

(8/2006 – 2/2009)

Customer Service Consultant

Researched and resolved consumer billing issues as well as serviced equipment issues; provided information on the most current products and services offered; calculated quick analysis’ of customer concerns while also balancing company revenue concerns. This position also involved the added responsibilities of technical service support, retail sales support, and inventory ordering, organizing and tracking.

Carmax Auto Superstore

(6/2004 - 6/2006)

Service Administrator / Accounts Payable

Completed internal repair orders and followed up with shop technicians and customers. Main responsibilities included financial accounting; filing, organizing and archiving service documents; keeping record of accounts payable in the service department. Also handled daily transactions with vendors and assisted with phone lines.

Education

CCBC (2022 – current)

Harford Community College (2008 - 2009)

Joppatowne High School (1999 - 2003)

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