Office Manager Human Resources

Deborah Austad

Shoreline, WA ***** 425-***-**** **************@*****.***

linkedin.com/in/deborah-austad-b8b612196

Office Manager

Forward-thinking and adaptable Office Manager with a solid working knowledge in all aspects of calendar management, reporting, customer service, and full-range support for upper management. Possess strong multi-tasking skills with dexterity in navigating computer databases, streamlining internal organization, and optimizing daily workflows. Articulate communicator skilled in interfacing with customers and providing exceptional service.

Areas of Expertise & Technical Skills

Office Management

Executive-Level Assistance

Business Administration

Monthly/Quarterly/Annual Reporting

Complex Problem-Solving

Phone / Email Correspondence

Human Resources / Team Training

Written / Oral Communication

Event Management

Tax Preparation

QuickBooks / ADP Workforce

MS Office Suite / CDK

Professional Experience

DOCNS LLC, Seattle, WA 6/23-9/23 Office Manager

HONDA AUTO CENTER OF BELLEVUE, Bellevue, WA 2014 – June 2023

Office Manager

Inform key business decisions by compiling KPIs and financial data, formalizing reports, and generating statements. Strengthen performances of cross-functional staff by overseeing daily processes and offering in-depth training. Take charge of financial management, budgeting, and tax preparation including B&O tax, 401K fees, and L&I tax.

Additional Key Contributions:

Anticipate the needs of the GM, COO Controller and proactively complete assignments and tasks.

Increase engagement by planning and executing company events including all schedules, logistics, and catering.

Reduce turnover by effectively managing human resources, employee relations, and benefits enrollment.

HONDA OF KIRKLAND, Kirkland, WA 2002 - 2014

Assistant Office Manager

Optimized internal workflows in the absence of the Office Manager, maintained updated records, and oversaw data entries to produce accurate financial statements. Ensured proper staffing by supervising schedules and processing vacation days. Spearheaded daily activity for cashiers and receptionists and reviewed performances to provide feedback.

Additional Key Contributions:

Thrived within a fast-paced work environment and excelled under strict deadlines while maintaining quality.

Led financial management including verifying income statements and trial balances, and drafting expense reports.

Independently resolved arising issues with effective solutions and minimal interruption to operations.

Payroll Administrator / Human Resources

Advanced employee satisfaction through timely payroll administration for 100 staff. Optimized workforce through careful prospecting, screening, and scheduling interviews for qualified candidates. Protected employee privacy through discrete handling and management of files and personal information. Resolved internal disputes in collaboration with counsels.

Additional Key Contributions:

Facilitated open lines of communication with upper management and assisted in incorporating improvements.

Served as a reliable source of information for employees and cultivated a positive team environment.

Additional experience as an A/R and A/P Administrator (12 years), a Wholesale Distribution Manager (1 year), and a New/Used Car Biller (4 years) at Honda or Kirkland, and an Accounting Manager at WCW Inc. (4 years)

Education & Certifications

General Diploma, Kamiak High School, Mukilteo, WA

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