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Customer Service Export Specialist

Location:
Elmhurst, IL
Posted:
January 02, 2024

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Resume:

JASON J. ZARAGOZA

*** ****** ** #* ***********, IL 60106 • 224-***-****• ad2d7t@r.postjobfree.com

Professional Summary

Highly motivated Air Import and Export Specialist and Ocean Import/ Export Specialist with 9+ years of experience in freight handling. Employs exceptional client management skills and familiar with billing and accounting procedures. Seeking a challenging position that offers opportunities for Air Import Agent advancement.

References

Gilbert Hernandez, HDZ Transport - 630-***-****

Highlights

Work History

Cartage Experts - Elk Grove Village, IL (Air Import/Export Agent) 10-2022- Present

• - Import/Export files

• A-Z on files

• - Dispatch freights, PGA, CBP

• - Sending Arrival Notice, speaking with Brokers, Airlines

• - Billing, POD’S

• - Cargowise1, Crown, Centrix, Data bases

• - LCL, LTL

• - Pharma, Temp Control Trucks

• Air imports and exports

• Billing

• Customer service

• Dispatch and track freight

• Interact with brokers and airlines

• Invoicing

• Cargo Wise One

• Creating D.O., CFS

• Self-motivated

• Date entry/Excel/Word

• Microsoft Outlook/Windows

• Organizational accountability

• Fluent in Spanish

Morrison Express- Bensenville, IL 04/22-10/22

Import/Ocean Import Specialist.

- Air import A-Z on files

- Track - Tracing, Billing, paying any duty’s to files

- Turnover’s to Brokers

- Customs Clearance’s

- Apple Account

- Knowledge of Documentation

MSI Logistics – Addison, IL 04/2021 - 04/2022

• Job points

• CSR

• Air imports operations

• Bill of ladings

• Tracking and tracing all inbound and outbound freights

• Work with Brokerage

• Preparing DO’s

• Sending arrivals notice

• Microsoft, excel, spreadsheets, word, outlook

Yusen Logistics Co., Ltd. – Elk Grove Village, IL 03/2019 - 03/21

• Process all orders and documentations and provide detailed information such as quote amounts to clients

• Contact vendors to obtain pricing, tracking and scheduling information

• Resolve customer service issues

• Maintain schedule and dispatch work orders

• Handled 13+ accounts

• Custom clearance (ACE)

• ITS (7512) and payment vouchers

• Knowledge of cargo and selling techniques

OIA Global – Elk Grove Village, IL 10/2018 to 02/2019

• Key account - Nike

• Track and trace freight

• Distributed documentation to clients via email, mail and fax

• Updated tracking software

• Paperwork, processing, coordinating effectively with customers and staff in a timely manner Kintetsu World Express (USA), Inc. – Wood Dale, IL 03/2017 to 09/2018

• Coordinated flight details with various Airlines to foreign destinations

• Examined invoices, bills of lading and shipping documents to ensure compliance with federal regulations

• Contacted customs officials to obtain release of export freight and resolved delays

• Managed vendor accounts and prepare commercial documents

• Solid knowledge of domestic and international geography as well as basic U.S. Regulatory Laws Education

1996

Fenton High School - Bensenville, IL

Certificates

• Certified forklift driver

• “Sit-down”

• “Stand-up, reach, cherry picker”



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