AMOO AMINAT

*** ******* ******, **********. ***** Island. 02908. ad2d7l@r.postjobfree.com. Phone No: 857-***-****

PROFESSIONAL EXPERIENCE

Calise Bakery & Sons (July 2023 - Till date)

CSR and Data Entry

•Professionally handled incoming requests from walk-in customers and ensured that issues were resolved promptly.

•Efficiently gathered customer information, fulfilled customer needs and educated customers where applicable to prevent the need for future contacts.

•Maintained a balance between company policy and customer benefit in decision making.

•Continuously evaluated and identified opportunities to drive process improvements that positively impact our customer experience.

•Responsible for compiling and generating reports as they relate to customers’ problems.

Aspen Aerogel (Jan 17th 2023- June 6th 2023)

Quality Control Inspector

•Conduct Product Tests and Assessment.

•Identify Product Defects.

•Record and Report Issues.

•Support Process Improvements.

•Make Necessary Repairs.

•Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials.

•Take a thorough look at the plans, specifications, and blueprints to understand the product requirements.

•Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest.

•Resolving quality-related issues and adhering to deadlines.

•Recommend improvement measures to the production process to ensure quality control standards are met.

•Monitor customer satisfaction levels

AIDIANCE, Rhode Island (Nov 2nd, 2022 -Dec 23rd,2022)

Production Associate

•Monitor the efficiency of the production line to ensure timely load and shipment.

•Assemble and prepare goods for shipment.

•Complete quality assurance testing on goods and products.

•Maintain proper storage for material and product inventory in warehouses.

•Organize inventory in an easy-to-access process.

•Utilize machinery such as forklifts to load orders.

•Maintain the quality and upkeep of warehouse equipment including machinery.

•Move materials or completed products and packages to established locations.

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CVS Health, Rhode Island (Sept 2019 - Jan 2021)

Assistant Mail Clerk

•Competently sorted incoming mails to different departments within the organisation and dispatched outgoing mails through eligible courier services.

•Adept at the use Microsoft office, fax and scanning machines.

•Responsible for flagging contraband items within incoming mails and reporting them to appropriate department.

•Proficient in the use of time/date stamp to appropriately document all incoming/outgoing mail.

•Proved accountable by handling cash and issuing of money for different projects in the company.

BluePrint Business Technology Limited, Nigeria (May 2013 – February 2015)

Human Resources Officer

•Assisted in designing plans for future personnel requirements based on the business needs.

•Maintained personnel files via Sage HR and filing system.

•Reviewed applicants resume and conducted interviews for prospective candidates as the need arises within the company.

•Created ID Cards and business cards for staff using Microsoft Office.

•Managed payroll system, employee appraisals and training needs for new and existing employees.

Zoom Mobile Nigeria Limited (June 2008 – January 2012)

Customer Care Executive/Call Center Agent

•Professionally handled incoming requests from walk-in customers and ensured that issues were resolved promptly.

•Efficiently gathered customer information, fulfilled customer needs and educated customers where applicable to prevent the need for future contacts.

•Maintained a balance between company policy and customer benefit in decision making.

•Continuously evaluated and identified opportunities to drive process improvements that positively impact our customer experience.

•Responsible for compiling and generating reports as they relate to customers’ problems.

EDUCATION

State University of New York (2016)

How to Write a Resume (Project-Centered Course)

University of Ilorin, Kwara State, Nigeria (2002-2005)

B. Sc. Sociology

Federal Government College, Ogbomosho, Oyo State, Nigeria (1993-1999)

High School Certificate

Software and Computer skills include: Windows 2000, XP, Vista, 7, 8 and 10. Mac OS X

Applications: Word, Excel, Access, Power Point, Outlook

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