Customer Service Entry Level
Resume:
Delmer _Motino_Resume
DELMER MOTINO
***********@*****.***
Peoria, AZ 85345
SUMMARY
Safety-driven Ironworker promoting 5-year career working outdoors in extreme temperatures and lifting heavy items. Determined employee willing to communicate properly with all team members. Ready for new position with company that appreciates hard work and attention to detail. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
• Employee Development
• Team Training
• Debris Removal
• Safety Procedures
• Job Planning
• Truck Unloading
• Heavy Lifting
• Job Site Preparation
• Performance Monitoring
• Customer Relations
• Logistics Coordination
• Warehouse Operations
EXPERIENCE
COURIER-SEASONAL DRIVER 11/2023 to 12/2023
UPS
• Responsible for daily routes and pickups while following scheduled deadlines
• Load and unload packages from vehicles
• Utilize maps and GPS navigation to plan routes and efficiently deliver packages
• Ensure that all delivery documents are properly completed
• Maintain communication with dispatchers, customers and vendors
• Provide exceptional customer service
• Knowledgeable in safety regulations and procedures
• Excellent customer service and interpersonal skills
• Ability to read and interpret maps
• Familiarity with GPS navigation systems
• Good organizational and planning skills
CONSTRUCTION FRAMER 03/2019 to Current
Sonia Zayas Maciel Sole Prop. DBA Zayas Remodeling - Phoenix, AZ
• Erected wooden structures such as rafters, studding, joists and trusses.
• Aligned frames with plumb bobs, levels and laser equipment.
• Maintained a clean job site by disposing of all wood scraps properly
• Repaired damaged framework by replacing broken pieces with new material.
• Filled nail holes, cracks in walls or joints between panels with caulking material.
• Measured and cut lumber to specified size, using power saws and hand tools.
• Maintained clean, safe working environment by removing debris from job site prior to shift completion.
• Complied with federal and company regulations to maintain a high level of job site safety.
• Cleaned job sites by clearing away carpentry debris and waste.
• Measured and marked cutting lines on wood and raw materials. CONSTRUCTION FRAMER 04/2018 to 12/2018
X1 Builders Framing - Grand Forks, ND
• Erected wooden structures such as rafters, studding, joists and trusses.
• Aligned frames with plumb bobs, levels and laser equipment.
• Maintained a clean job site by disposing of all wood scraps properly
• Repaired damaged framework by replacing broken pieces with new material.
• Filled nail holes, cracks in walls or joints between panels with caulking material.
• Measured and cut lumber to specified size, using power saws and hand tools.
• Maintained clean, safe working environment by removing debris from job site prior to shift completion.
• Complied with federal and company regulations to maintain a high level of job site safety.
• Cleaned job sites by clearing away carpentry debris and waste.
• Measured and marked cutting lines on wood and raw materials. ABLE BODIED SEAMAN 01/2013 to 11/2017
Euronav - San Pedro Sula (Honduras), Cortes
• Assisted in the navigation of vessels by handling lines and operating winches.
• Performed general maintenance duties on deck, including painting, chipping, and cleaning.
• Maintained safety equipment such as fire hoses, lifeboats, and other emergency gear.
• Assisted in loading and unloading cargo from ships using cranes or other lifting devices.
• Participated in the mooring of vessels to docks and buoys.
• Carried out daily watchkeeping duties while at sea.
• Reported any discrepancies found during inspections to the Chief Mate immediately.
• Assisted in anchoring operations when entering or leaving ports or harbors.
• Operated deck machinery such as winches for hoisting sails or launching boats.
• Helped maintain a safe working environment by adhering to safety policies and procedures.
• Provided support in setting up anchors upon arrival at destination port and harbor.
• Chipped and cleaned rust spots on decks, superstructures or sides of ships.
• Engaged in safety drills by leading others in tasks.
• Swept, mopped and washed down decks to remove dirt and debris.
• Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
• Maintained government-issued certifications.
• Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
ABLE BODIED SEAMAN 03/2009 to 11/2012
internationational Shipping Partners - San Pedro Sula (Honduras), Cortes
• Assisted in the navigation of vessels by handling lines and operating winches.
• Performed general maintenance duties on deck, including painting, chipping, and cleaning.
• Maintained safety equipment such as fire hoses, lifeboats, and other emergency gear.
• Assisted in loading and unloading cargo from ships using cranes or other lifting devices.
• Participated in the mooring of vessels to docks and buoys.
• Carried out daily watchkeeping duties while at sea.
• Reported any discrepancies found during inspections to the Chief Mate immediately.
• Assisted in anchoring operations when entering or leaving ports or harbors.
• Operated deck machinery such as winches for hoisting sails or launching boats.
• Helped maintain a safe working environment by adhering to safety policies and procedures.
• Provided support in setting up anchors upon arrival at destination port and harbor.
• Chipped and cleaned rust spots on decks, superstructures or sides of ships.
• Engaged in safety drills by leading others in tasks.
• Swept, mopped and washed down decks to remove dirt and debris.
• Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
• Maintained government-issued certifications.
• Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
• Loaded or unloaded materials, vehicles or passengers from vessels. COURIER / OPERATIONS SUPERVISOR 02/1999 to 06/2008 D.H.L Worldwide Express (Honduras) - San Pedro Sula (Honduras), Cortes
• Identified areas of improvement and developed strategies to increase efficiency.
• Monitored staff performance and provided feedback for improvement.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Maintained accurate records of employee attendance and performance reviews.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Prepared reports on operational performance metrics and presented them to management team.
• Directed employees on how to use equipment properly and safely.
• Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
• Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
• Assisted in the hiring process by conducting interviews and making recommendations for new hires.
• Trained new employees on proper job functions and company policies and procedures.
• Trained, mentored and motivated employees to maximize team productivity.
• Engaged employees to create safe, energetic work environment through feedback and recognition.
• Oversaw implementation of procedures, goals and objectives within operations.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Evaluated and reported on department metrics to upper management.
• Maintained staff by recruiting, selecting and developing personal growth opportunities.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Delegated work to staff, setting priorities and goals. EDUCATION AND TRAINING
Liceo Morazanico - San Pedro Sula (Honduras) - High School Diploma 11/1998 LANGUAGES
English:
Professional
Spanish:
Native/ Bilingual
Brazilian (Portuguese):
Professional
ACCOMPLISHMENTS
- ISO 9001 Certified Worker
- D.H.L Worldwide Express Certified Latin-America Operations Supervisor
- D.H.L Worldwide Express Award Mission Possible to the Excellence CERTIFICATIONS
- Handling of Dangerous Goods
REFERENCES
References available upon request.
Contact this candidate