Customer Service Technical Support
Resume:
St. Louis Park, MN *****-2045
Gary Berkovitz
Residence: 952-***-****
****@***************.***
Career Overview:
Extensive experience and demonstrated versatility in recovering data, solving virus problems, developing software, and upgrading hardware.
Troubleshooting network issues, hardware repair and upgrades.
Writing software and upgrading computer programs.
Track record of top-notch customer service and technical support.
Experienced with maintaining routers and servers, repairing and upgrading desktops.
Troubleshooting problems regarding data recovery, software and hardware applications.
Expertise at writing micros for salary generation programs and software.
Visual Basic for Applications incorporated in ACCESS (USPS Program).
Demonstrated effectiveness in diverse aspects of computer installation, operation and repair.
Experienced in delivering training and providing support and problem-solving for users.
Advanced knowledge and experience in Microsoft Office applications including Word, Excel, PowerPoint and Access (including programming).
Extensive experience with Microsoft and numerous other desktop and mainframe applications and telecommunications expertise.
Positive communicator; adept at building relationships at all levels.
Resourceful, dependable, committed to quality, and dedicated to providing top-notch customer service and support.
Professional Experience
2004 to July 30th, 2021 (Retired): United States Postal Service, Eagan, MN
JCL/Computer Programmer Support Specialist/Mainframe Security Specialist
In charge of all aspects of security on the Postal Mainframe.
Extensive experience with Visual Basic and Mainframe programming.
Effectively monitor programs running on mainframe to ensure proper completion in a high volume CA7 mainframe scheduling environment.
Remedy and BMC Applications.
Consistently correct programming failures and update software applications.
Communicate effectively with programmers, managers, Information System and other production personnel.
Highlights
Acknowledged by postal personnel for valuable assistance in problem resolution and assisting field personal.
Frequently identified and corrected job scheduling errors, resulting in successful completion.
Made major contributions to resolving system failures.
2003 to 2004: United States Postal Service, Eagan, MN
Telecommunications Technician
Coordinated and implemented PC phone moves and set-ups throughout Eagan Data Center and the State of Minnesota.
Performed PC troubleshooting for data center and throughout the State of Minnesota.
Provided first-level Cisco support to Raleigh, NC Center.
Install, troubleshoot and repair network cabling.
As a result of my helpfulness, efficiency and positive attitude, frequently users specifically requested my support, rather than support from the first available technician.
1999 to 2003: United States Postal Service, Eagan, MN
Customer Support/Help Desk
Provided PC support to postal employees throughout the U.S.
Commended by the Manager of Customer Service for enthusiasm, drive and the “willingness to go the extra mile.”
2012 to 2016: OTG Management
Technician
Installed and repaired about 1900 iPads at the MSP airport.
2003 to 2005: Clear Channel Communications
Technician
Maintain the advertising signs on the G concourse, at the MSP Airport.
2000 to present: CNN Airport Network
Technician
Maintain the satellite system including 50 TVs and about 3 miles of cable at the MSP Airport.
1995 to 1999: Rosemount Inc., Chanhassen, MN
Technical Support Representative
Established positive relationships with corporate customers nationwide.
Provided strong support to seven sales representatives to ensure outstanding customer satisfaction and sales growth.
Quickly responded to customer needs and deadlines; received appreciative comments and awards.
EDUCATION
Bachelor of Applied Science in Computer Forensics, December 2012 Metropolitan State University
Associate of Arts in Computer Science, June 1987 North Hennepin Community College, Brooklyn Park, MN
Electronics Technology, December 1985 Hennepin Technical College, Brooklyn Park, MN
TECHNOLOGY -- Knowledge and Experience
Detailed knowledge and extensive experience in:
Windows XP, Vista, 7, 8 and 10
Microsoft Office 10 and Office 365 and Teams
DOS
Macro program writing and generation
MS Office Suite, including Word, Excel, PowerPoint, and associated Visual Basic programming
Extensive knowledge and experience of numerous in-house applications of the USPS
Other:
A+ Certification
Minnesota Power Limited License
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