Gabriel Ilten

Portland, OR *****

541-***-****

ad2d59@r.postjobfree.com

Certifications and Licenses

•TS/Sci

•Top Secret Clearance

•Secret Clearance

•Integrated Fusion Server Qualification

Willing to relocate: Anywhere.

Authorized to work in the US for any employer.

Work Experience

Break Fix Technician

TEKsystems (Dell) at Boeing - Portland, Or September 1st – Present

•Provided timely and effective technical support to resolve hardware and software issues for 300 client computers and laptops, ensuring minimal downtime and optimal performance.

•Proficiently used ServiceNow, an IT service management (ITSM) platform, to log, track, and manage all client computer and laptop service requests, incidents, and changes.

•Maintained a comprehensive inventory of computer systems, including desktops, laptops, and peripheral devices, ensuring accurate records of hardware specifications and configurations.

•Conducted regular audits of inventory to track assets, update asset tags, and reconcile discrepancies, promoting accurate asset management.

•Employed strong troubleshooting skills to diagnose and repair hardware and software problems, including hardware component replacement and software reinstallation.

35T Team Leader: Military Intelligence Systems Maintainer/Integrator

Oregon Army National Guard - Portland, Or July 2019 - Present

•Provided communication through systems by networking between switches and routers to ensure a stable and strong network infrastructure.

•Customized network management systems and performed system administration tasks for efficient operation.

•Trained in VMware virtualization technologies, Microsoft Server/Operating Systems, Linux Red Hat Operating System, Cisco Routers/Switches, Dell Servers, Advanced Network Design/Architecture/ Troubleshooting and more.

•Applied certificate management (cleaning, signing and organization) within a VM network.

•Created and transferred domain control between a DC from a closed network to an open network.

•Troubleshoot network connectivity issues related to DNS, including investigating problems with routers, firewalls, or other network devices that may affect DNS communication.

•Maintaining and building a VMware network including 17 Linux VM's and 23 Windows

IT Support Technician

Oregon State University - Corvallis, Or April 2022 - February 2023

•Effectively determined what issues and fixes were needed to maintain the OSU student/faculty/alumni computer systems.

•Collaborated with team members from various areas of expertise to achieve common goals.

•Communicated effectively with clients to ensure satisfaction and address any concerns.

•Continuously expanded knowledge and skills through learning from teammates and superiors

Skills

• Networking: LAN, WAN, Network Architecture, Network Firewalls, Network Support, Network Administration, Network Monitoring

•Operating Systems: Microsoft Windows Server/Windows, Linux (Redhat OS/CentOS), VMware

•Security: Information Security, VPN/IPsec/Authentication/Disaster Recovery

•Leadership: Leadership (4 years)

Languages

•Spanish - Beginner

•German - Beginner

Military Service

Branch: Army National Guard Service Country: United States Rank: Specialist

August 2019 to Present Commendations:

•Oregon Emergency Service Ribbon (4)

•Expert Marksman Badge

•Army Achievement Medal

Certifications and Licenses

•TS/Sci

•Top Secret Clearance

•Secret Clearance

•First Aid Certification

Integrated Fusion Server Qualification

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