Customer Service Call Center
Resume:
Latoya Lewis
Dallas, TX *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Amazon Warehouse Associate
Amazon.com - Irving, TX
October 2021 to Present
Shipping and receiving. Scanning, labeling, wrapping orders. Load and unload trucks. Being able to multitask between labels and numbering pallets. Working with a diverse team. Remote Customer Service Representative
Advanced Call Center Technologies, LLC - Shreveport, LA June 2021 to August 2023
Taking Outbound out Inbound calls. Starting, cancelling, student loans. Fixing any discrepancy. Being able to work with schools, international and in state. Journaling. Working with different computer systems, like Ava tea,Citrix, Windows and more. But most all! Give excellent customer service. Table Games Supervisor
Horseshoe Casino - Shreveport, LA
November 2004 to June 2019
Managing dealers, company money! Customer service, ordering fills, maintaining bank racks, giving markers to high rollers. Updating customers accounts and ratings. Education
Master's in Management
North Western College - Shreveport, LA
January 2014 to Present
Some College, srevice mng in Management
Job corps - Texarkana, TX
January 2012 to Present
Associate
High school diploma or GED
Skills
• Sales (10+ years)
• Cashier (10+ years)
• Inventory (8 years)
• Time Management (10+ years)
• Marketing (10+ years)
• Banking (10+ years)
• Cash handling (10+ years)
• Customer service (10+ years)
• Manufacturing (3 years)
• Workday (10+ years)
• Phone etiquette (10+ years)
• Microsoft Office (10+ years)
• Negotiation (10+ years)
• Continuous improvement (10+ years)
• Typing (4 years)
• Dispatching (2 years)
• PCI (10+ years)
• Microsoft Excel (10+ years)
• Accounts receivable (10+ years)
• Technical support (10+ years)
• QuickBooks (10+ years)
• Basic math (10+ years)
• English (10+ years)
• Medical terminology (2 years)
• Mac OS (10+ years)
• LAN (10+ years)
• Windows (10+ years)
• Customer support (10+ years)
• Food service (4 years)
• VPN (10+ years)
• Network Support (10+ years)
• Computer Networking (10+ years)
• Active Directory (2 years)
• Network Firewalls (Less than 1 year)
• Information Security (4 years)
• Research (10+ years)
• Analysis skills (10+ years)
Assessments
Social media — Completed
November 2021
Knowledge of popular social media platforms, features, and functions Full results: Completed
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Office manager — Proficient
November 2021
Scheduling and budgeting
Full results: Proficient
Scheduling — Completed
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Mechanical knowledge — Completed
October 2021
Understanding and applying mechanical concepts and processes Full results: Completed
Work style: Reliability — Completed
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Completed
January 2022
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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