Customer Service General Manager
Resume:
DOUGLAS HARVEY Vermilion, OH *****
***********@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Guest Engagement
Safe Food Handling
Food Inspection
Order Management
High-Volume Dining
Food Safety Understanding
Conflict Resolution
Workflow Coordination
Staff Training
Server • Longhorn Steakhouse
Sandusky, OH • April 2023 to Current
Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards. General Manager of Food Service • Barra Tacos And Cocktails Sandusky, OH • January 2022 to December 2022
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Owner • Dugz Lawncare And Property Services
Huron, OH • January 2020 to December 2021
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Evaluated suppliers to maintain cost controls and improve operations. No Degree - Business Management • The Ohio State University Columbus, OH
Certificate - Marketing And Management • EHOVE Career Center Milan, OH
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
EDUCATION
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