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Customer Service

Location:
Killeen, TX
Posted:
January 02, 2024

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Resume:

Sheltanya Field

ad2d3i@r.postjobfree.com 409-***-**** Killeen, TX

SUMMARY

Dedicated professional with 18 years of diverse work experience, seeking a remote role. Demonstrated expertise in supply chain management, quality control, and digital operations, with significant experience in customer service and record keeping. Proven ability to efficiently manage tasks, maintain accurate records, and ensure high-quality results in fast-paced environments.

WORK EXPERIENCE

Cintas Corporation INC Round Rock, TX

Stock Utility/Quality Control Sep 2021 - Mar 2023

• Managed operation of heat machine for application of ID tags and emblems onto uniform clothing.

• Oversaw Quality Control procedures, ensuring all outgoing clothing items were appropriately accounted for.

• Played a key role in financial processes by verifying and processing payments for outgoing deliveries. SIS / Security Industry Specialists Austin, TX

Specialist Aug 2021 - Sep 2021

• Conducted extensive daily foot patrols, ensuring optimal property security.

• Covered distances ranging from 7 to 12 miles daily, demonstrating physical readiness and commitment to safety. Kelly Services Austin, TX

Supply Chain Specialist Jan 2021 - Jul 2021

• Managed and fulfilled order processes, ensuring the maintenance of inventory levels.

• Delivered accurate record-keeping of COVID-19 test samples, effectively streamlining receiving and storage procedures.

KeyStaff Austin, TX

Assembly Worker Jun 2020 - Dec 2020

• Utilized a heat gun in the assembly of foam parts, ensuring the production of high-quality goods for distribution.

• Demonstrated proficiency in operating a pallet jack, facilitating efficient preparation and handling of goods for shipment.

TMD Staffing Round Rock, TX

Digital Scanner Feb 2020 - Apr 2020

• Successfully scanned and integrated computer systems for a major tech client, ensuring accuracy and efficiency in the preparation process.

• Managed logistics, including operating pallet jacks, meticulously labeling, and packaging items, to facilitate smooth and timely shipments.

Kelly Services Austin, TX

Material Handler Nov 2019 - Dec 2019

• Coordinated and compiled necessary components for fuel pump assembly.

• Ensured efficient production flow by maintaining a steady supply of materials. The Cleaning Mom Orange, TX

Residential Property Cleaner Mar 2008 - Sep 2019

• Effectively managed a diverse range of housekeeping tasks, including sweeping, vacuuming, and linen changes, tailoring each service to meet individual client specifications.

• Demonstrated exceptional organizational skills, handling laundry, dishwashing, and household organization tasks, contributing to a well-kept and efficient residential environment. Orion Real Estate/Port Arthur Townhomes Houston, TX Apartment Leasing Consultant Nov 2006 - Mar 2008

• Effectively handled property management responsibilities, including report generation, record maintenance, processing work orders, and apartment leasing; additionally, successfully managed recertifications and fostered positive resident relations.

Creekside Apartment Homes Baytown, TX

Apartment Leasing Agent Oct 2003 - Nov 2005

• Demonstrated and advertised properties to prospective tenants, effectively addressing their needs and preferences.

• Managed work orders and contract reviews, while assisting in property preparation for incoming residents. Spherion Nederland, TX

Member Communications Associate/Call Center Mar 2002 - Aug 2002

• Provided comprehensive member support through efficient handling of inbound calls, addressing inquiries on legal aid, insurance, and membership discounts.

• Successfully maintained up-to-date records, proficiently managed complaint filings, and facilitated the dissemination of informational pamphlets.

EDUCATION

Lynwood High School

High School Diploma

Lynwood, CA

Jun 1987

CERTIFICATIONS

Ace Food Handler Oct 2023

Texas Food Handler Certification Oct 2025

Basic Life Support - BLS HCP - CPR Nov 2023

Basic Life Support - BLS HCP - CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First Aid

Nov 2025

Texas Security License Aug 2023

SKILLS

Customer Service/ Call Center • Production and Assembly Work



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