Customer Success Support

Dajuana Gotwals

***********@*****.*** 904-***-****

https://www.linkedin.com/in/dajuana-gotwals/ https://bold.pro/my/dajuana-gotwals-71367

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experience

Sales Operations Manager

Cultivate CPG

Nov 2022 – April 2023 (6-month contract)

Coordinated meetings and logistics for national sales meetings.

Utilized cross-functional strategies between 12 divisions to systematize 36 Brands of products.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Established strong relationships with key customers, resulting in increased customer loyalty.

Brand and Marketing Director / Director of Corporate Responsibility

Nourishing Biologicals

April 2020 - Oct 2022 (3-year contract)

Coordinated meetings and logistics for national sales meetings.

Utilized cross-functional strategies between 12 divisions to systematize 36 Brands of products.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Established strong relationships with key customers, resulting in increased customer loyalty.

Account Success Supervisor

KeHE Distributors

Oct 2007 - Apr 2019 (11 years 7 months)

• Coordinated meetings and logistics for national sales meetings.

• Utilized cross-functional strategies between 12 divisions to systematize 36 Brands of products.

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Established strong relationships with key customers, resulting in increased customer loyalty.

Education

Henkel’s & McCoy

Associates, Computer Science

1997 - 1999

Publications

https://ecrm.marketgate.com/Blog/2021/01/Q-A-Dajuana-Gotwals-Brand-Business-Development-Director-NB-Natural

Platforms

Salesforce

Zendesk

Microsoft Office (word, power point, excel)

Microsoft Teams

SharePoint

Adobe Creative Suite & Photoshop

Google Ads & Analytics

Meta

Project Management Software

(MS Project, Wrike, Monday)

Ecommerce portals

Power BI & Tableau

http://digitaledition.massmarketretailers.com/January112021?m=65770&i=691849&p=4&token=B7PZ3VVP2DTH1L2F&ver=html5

Skills

Project Management

Managing, Training, and Team Building

Problem Resolution

Customer Relationship Management

Data Mining

Innovation Research

Oral and Written Communication

Marketing Management

Business/Brand Development

Account Management

Advertising

Data Management

Multi-tasking

Timeline Management

Data Storage collection, transformation, analysis, modeling, and visualization/reporting

Organizational Skills, planning, multi-tasking, delegation, communication, and setting goals with prioritization to complete successfully.

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