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Data Analytics Customer Relations

Location:
Nairobi, Nairobi County, Kenya
Salary:
100000
Posted:
December 31, 2023

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Resume:

Curriculum Vitae

Aroka Junior Omondi

Tel: +254*********

Email: ad2cvh@r.postjobfree.com

1. Personal Profile

Aroka Junior Omondi is a highly motivated MA Economics graduate from the University of Hyderabad in Telengana, India, who also holds a BA in Economics and Sociology with 2:1 honors from the University of Nairobi. With a strong academic background, Aroka possesses a diverse skill set encompassing data analytics, finance, website administration, leadership, and customer relations. His passion for economics and finance, coupled with his desire to become a finance expert and business consultant, indicates a clear career trajectory. Aroka aspires to leverage his expertise to contribute significantly to the public and commercial sectors on a global scale, making him a well-rounded and ambitious professional ready to excel in his chosen fields. 2. Objective

Aroka's ambition is to excel as a finance expert, underpinned by a track record of achievement in leadership and organizational roles. His unwavering motivation drives him to consistently exceed expectations, particularly in the realm of economic and financial decision-making, where his aim is to bring value to both public and commercial entities on a global scale. 3. Experience

3.1 Education:

- MA Economics, University of Hyderabad, India (October 31, 2021–October 13, 2023)

- Bachelor of Arts in Economics and Sociology, University of Nairobi; 2.1 honors

(September 13, 2016–December 11, 2020)

- KCSE certificate, Minyenya High School (B+ 70 points), 2010-2014

- KCPE certificate, Bible Baptist Primary School, 2002-2010 3.2 Work Experience:

Associate at First Principle Labs (July 2022–Present) I was able to lead a team of four associates who focused on understanding the behavioral reason for low subscriptions to the National Pension Scheme of India (NPS) and came up with recommendations for increasing subscriptions through innovative strategies that were shared with the Ministry of Finance awaiting further scrutiny and adoption. I conducted an in-depth analysis of the hybrid workplace, enhancing employee engagement and fostering positive relationships. This research was done by listening to Google podcasts and doing practical applications at work which bore enough fruit. I have been able to join Synapses Behavioral Designers where we use behavioral research to design products. Our latest work was a visit to IKEA Kerala to research how they improved their shopping experience via behavioral principles.

Consultant at Sophie’s Online Shopping (April 2022–Present) I manage the business website (www.sophie.co.ke) and ensure enhanced customer experience in terms of what the customer sees and how easy it is for them to make their purchase. This has resulted in an increased sales by approximately 3566.67% (from Kshs. 90000 in December 2021 to 3.3m sales in December 2022).

I have also coordinated successful product ads on Google Merchant and Meta, collaborating with the CEO and SEO team. I also helped handle consumer requests via Instagram and Messenger from May 2023 until currently with over 3,500 products receiving a five-star rating with positive reviews about customer satisfaction.

I have successfully trained and led new employees on effective product uploading and ensured a product-rich website with uploads totaling approximately 5000 compared to hundreds in the previous year.

Conducted market research to support product release decisions, ensuring the introduction of successful products that have generated revenue for the company and enabled it to expand. Youth Program Coordinator - YALI East Africa Regional Leadership Center (June 2021- December 2021)

Spearheaded efforts to actively engage and empower young leaders, facilitating their growth and impact on regional leadership initiatives.

Collaborated in designing, implementing, and managing youth leadership programs, ensuring they align with the organization's goals and objectives Provided guidance and mentorship to young leaders, helping them develop essential leadership skills and competencies.

Collected and analyzed data on program effectiveness, preparing regular reports to measure the impact of youth leadership initiatives.

Engaged in advocacy efforts to raise awareness and support for youth leadership issues and opportunities at both regional and national levels. Developed and implemented monitoring and evaluation mechanisms to assess the impact and success of youth leadership programs and made adjustments as necessary. Customer Care Representative at OKOAFLOAT (November 2020–September 2021) Responded to customer inquiries, built strong customer relationships, and ensured customer satisfaction. I was able to outsource and pursue approximately 50 Safaricom Dealership shops to register for float loans with Okoafloat and more than 200 direct stores. I reached the milestone of becoming the leading dealer Conversion Rate for the month of June 2021 with direct accolades from the product manager.

I was able to rise to an administrative position and was in charge of outsourcing in Dagoretti North and Dagoretti South. I hired, trained and led a team of five sales agents who were able to convert over 500 stores into our Mpesa Float Platform. 4. Skills and Achievements

4.1 Achievements:

Academic Excellence: Achieved a 2:1 honors degree in Economics and Sociology from the University of Nairobi and completed a Master's in Economics with determination at the University of Hyderabad.

Research and Innovation: Led a team at First Principle Labs in understanding the behavioral reasons for low subscriptions to the National Pension Scheme of India (NPS). Proposed innovative strategies for increasing subscriptions, potentially impacting national policy. Business Growth: As a consultant at Sophie's Online Shopping, I significantly increased sales by approximately 3566.67% within a year, optimizing the business website and coordinating successful product ads on platforms like Google Merchant and Meta. Team Leadership: Hired, trained, and led teams of sales agents at OKOAFLOAT and product uploaders at Sophie's Online Shopping, fostering a productive and diverse work environment. Finance Certification: Completed the Financial Modeling & Valuation Analyst (FMVA) course from CFI Institute, expanding financial expertise. Participation in Learning: Actively engaged in continuous learning and personal development, including ongoing courses in machine learning and artificial intelligence at Amazon AWS and a blended learning course on job readiness.

Diversity and Inclusion: Demonstrated commitment to diversity, equity, and inclusion by leading teams of both men and women, promoting gender diversity, and supporting a positive and inclusive work environment.

4.2 Skills:

Financial Analysis: Proficient in financial modeling and analysis, including experience with Microsoft Office, IBM-SPSS, R-GUI, and STATA. Additional self-taught skills in PYTHON, HTML, and SQL analytics.

Economic Expertise: Hold a Master's in Economics from the University of Hyderabad, India, and a Bachelor of Arts in Economics and Sociology from the University of Nairobi. Well-versed in economic theory and analysis.

Data Analytics: Skilled in data analysis, using various tools and software for quantitative analysis, and making data-driven decisions.

Languages: Fluent in English and Swahili, with proficiency in reading and writing the Korean language and currently learning Tamil as a Duolingo student. Leadership: Successfully led teams, including four associates at First Principle Labs, a team of sales agents at OKOAFLOAT, and a team of product uploaders at Sophie's Online Shopping. Customer Service: Demonstrated excellence in customer service, resolving complaints, and ensuring successful transactions. Achieved a high level of customer satisfaction. 5. Other Certifications

- Financial Modeling & Valuation Analyst (FMVA), CFI Institute - Course Completed and Certified.

-AMAZON Machine Learning and Artificial Intelligence - Ongoing at AMAZON AWS.

- JIJALI blended learning course on job readiness - Completed

- Personal Development Plan Certificate, Metropolitan School of Business and Management. 6. Interests and Hobbies

- Passionate about traveling, exploring new cultures, and building connections with diverse individuals.

- A dedicated team player with active participation in team sports, known for leadership and effective communication.

- An avid reader, enjoying financial books, novels, AI journals and history literature. 7. References

1. Fred Peng Fu

CEO, Laike Innovations Ltd

Tel: +254*********

Email: ad2cvh@r.postjobfree.com

Website: https://sophie.co.ke/

2. Vineesh Neha U.S Co-founder,

First Principle Labs

Tel: +919*********

Email: ad2cvh@r.postjobfree.com

Website: http://firstprinciplelabs.in/

3. Boniface Omondi Nyangla

Program Coordinator,

YALI EA Regional Leadership Center

Tel: +254*********/+254*********

Email: ad2cvh@r.postjobfree.com

4. Gabriel Manyi

Assistant Product Manager, Okoafloat

Tel: +254*********

Email: ad2cvh@r.postjobfree.com



Contact this candidate