Harm Reduction Program Manager

Rafael Bravo Operations Specialist

********@*****.*** Direct Phone Line 562-***-****

http://www.linkedin.com/in/rdbravo

Growth-focused and detail-oriented professional with over a decade of experience. Adeptly analyze internal operations to devise streamlined processes that drive revenue growth and efficiency. Expertly manage customer inquiries to provide timely resolutions that exceed client expectations. Establish productive customer relationships that increase retention and produce revenue growth.

Professional Experience

People Assisting The Homeless - ICMS at Vermont Villas Sep 01, 2023 - Present

● Utilize evidence based practice models including the Harm Reduction Model, CBT, and Motivational Interviewing when working with clients, and Linking clients to resources available. Los Angeles Homeless Service Authority - Access and Engagement Homeless Engagement Team April 01, 2023 - Sep 01, 2023

● Utilize evidence based practice models including the Harm Reduction Model, CBT, and Motivational Interviewing when working with clients, and Linking clients to resources available. The Salvation Army - A Bridge Home Lafayette - Case Manager & Housing Navigator October 04, 2021 - March 09, 2023

● Utilize evidence based practice models including the Harm Reduction Model, CBT, and Motivational Interviewing when working with clients, and Linking clients to resources available. St Joseph Center - Integrated Mobile Health Team (IMHT) August 2, 2021 - October 1, 2021

● Utilize evidence based practice models including the Harm Reduction Model, CBT, and Motivational Interviewing when working with clients, and Linking clients to resources available. The Salvation Army - HMIS Data Management, Intake Coordinator at The LA Grand Project Room Key Tier 1, Program Manager, Housing Navigator for Zahn Emergency Family Shelter June 09, 2020 - April 11, 2021

● Carried out day-day-day duties accurately and efficiently of the LA Grand Project Room Key program, resulting in bringing $1.5M in funding biweekly from the City of Los Angeles.

● Promoted from program manager to HMIS (Homeless Management Information System)/Intake coordinator within a year.

● Handled, corrected, updated, analyzed, and reported high-volume data for one of the biggest Project Room Keys Tier 1 in Los Angeles for housing homeless individuals due to Covid 19. Education & Training Courses

Bachelor of Arts in Sociology and Psychology, California State University, Dominguez Hills, CA CPR First Aid - AED, Adult CPR, Child CPR, Infant CPR, First Aid Problem Solving Training Curriculum, Document Collection for Interim Housing, Document Acquisitions Training - LAHSA