Data Entry Customer Service

YUSSUF M. HASSAN

***-** ******* ******, ******* ON. M6K 3G7 – 437-***-**** - ********@*****.**

Professional Summary

Versatile, resourceful, and detail-focused Administrative Specialist offering 10+ years of experience supporting the day-to-day administrative activities within the legal, HR, and non-profit sectors. Recognized as a forward-thinking professional who is relied upon to proactively anticipate issues and develop innovative solutions when tackling intricate business projects. Confident communicate who builds strong working relationships, translates complex information into meaningful terms, and effectively collaborates with clients, colleagues, and key decision-makers.

Areas of Expertise

Administrative Assistance

Executive & Staff Support

Scheduling & Coordination

Data Entry & Management

HR & Program Administration

Meeting Minutes & Agendas

Travel & Logistics Planning

Reporting & Documentation

Project Planning & Execution

Stakeholder Relationships

Customer Service & Support

Multitasking & Prioritization

Computer Skills: Microsoft Office Suite

Professional Experience

Program Assistant, University Settlement, Toronto ON 2022 – 2023

Maintained confidential records for the Program Leader

Acted as the main contact person during the absence of team members, following-up on any emergencies with appropriate in-house staff, and sharing workload with Program Assistants from other teams

Provided operational and administrative assistance to the Program Leader and Program Staff

Performed a variety of administrative, coordination and logistical services in support of the operations of the Program and assisted with information management

Answered phone calls, took messages and transferred calls to the appropriate staff

Performed general office duties such as filing, faxing, photocopying and maintaining stationery stock

Assisted in planning, preparing and implementing programs and activities

Concierge/Security Guard Condor Security Inc. Toronto ON. 2019 to 2022

Act as a front-line ambassador to resident, tenant and client

Monitor all workplace activities related to security and protection and provide support to management as require

Worked as part of a team of concierge security profession

Followed safety and access control procedures as well as monitor CCTV cameras while maintaining a safe work environment

Interpreter Freelance – Toronto, ON 2008 to 2016

Offered a broad range of services to clients who need interpretation between the Kiswahili and English languages

Translated documents and interpreted clients interactions with various legal, healthcare, and community agencies

Human Resources Assistant CultureLink Settlement Services – Toronto, ON 2014 to 2015

Provided HR support to the 15-member team at the community agency that helps newcomers settle in Canada

Drafted various documentation including correspondence, memos, presentations, surveys, and position codes

Maintained client and employee records on the internal computer system in compliance with privacy guidelines

Tracked and controlled inventory levels and received and directed incoming phone calls, emails, and letters

Prepared various materials to support the recruitment, on boarding, and orientation of new employees

Community Engagement Outreach Worker Neighborhood Link Support Services

Toronto, ON 2011 to 2013

Contributed to the execution of the Neighbourhoods for Change project in collaboration with the City of Toronto

Interacted with residents in low-income neighbourhoods to gather feedback on prospective services and programs

Facilitated meetings with community members, recorded minutes, and compiled reports for the leadership teams

Collaborated with the United Way to deliver leadership training programs to neighbourhood residents

Designed and instituted a program calendar to plan the project’s engagement, outreach, and education activities

Legal Administrative Assistant Laurence Cohen & Associates – Toronto, ON 2008 to 2010

Supported 2 Lawyers in the day-to-day administration of the firm that specializes in criminal and immigration law

Performed various front desk duties by greeting guests, booking client meetings, and managing confidential files

Authored and distributed legal contracts, memorandums, letters, correspondence, and PowerPoint presentations

Coordinated the domestic and international travel arrangements, accommodations, and agendas for legal staff

Education & Professional Development

Hons. BA in Human Rights & Equity Studies with Professional Public Administration & Law Certificate

York University – Toronto, ON 2016

Court of Tribunal Agent Diploma and Immigration Consultant Certificate

Humber College – Toronto, ON 2007

Legal Assistant (Co-Op) Etienne Law Office – Toronto, ON 2007

Composed letters and pleadings for Small Claims Court and monitored and recorded ongoing legal cases

Helped submit immigration applications with the Immigration & Refugee Board and the Ontario Court of Justice

Tracked case summary preparation, organized materials for case reviews, and maintained client communications

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